Manager, LSC Casino Operations

About the role

Supports the General Manager in overseeing all aspects of casino operations, ensuring exceptional guest experiences, operational excellence, regulatory compliance, team member engagement, and strong financial performance. This role aligns strategic vision with operational execution across multiple departments, including gaming operations and support functions, while developing leaders, fostering cross-functional collaboration, and driving alignment with enterprise goals and organizational priorities. Assists in maximizing the profitability and long-term success of the casino by ensuring operations are conducted in accordance with strategic and executive direction, applicable laws, regulations, established policies, procedures, and service standards. Partners with department leaders to achieve operational objectives, enhance performance, and promote a culture of accountability, continuous improvement, and guest-focused service.

Responsibilities

• Provides leadership, direction, and operational oversight for all casino departments, ensuring alignment with organizational goals, service standards, and business objectives.
• Maintains a visible leadership presence throughout the casino and operational areas, promoting accessibility, accountability, and timely decision-making.
• Monitors daily business performance, operational metrics, labor utilization, and guest feedback, implementing adjustments as necessary to achieve performance goals.
• Collaborates with department leaders at both Little Six Casino and Mystic Lake Casino Hotel to optimize operational effectiveness, drive service excellence, and remove barriers to success.
• Assists or leads the operational response to significant incidents, guest concerns, emergencies, and business disruptions, ensuring timely resolution and effective communication.
• Establishes clear operational expectations, performance standards, and accountability measures across all areas of responsibility.
• Provides coaching, mentoring, succession planning, and performance management for direct reports and emerging leaders.
• Ensures consistent execution of guest service standards, floor management practices, asset protection measures, game protection initiatives, and team member engagement programs.