Manager, Logistics & Fulfillment

About the role

A growing consumer products organization is seeking a Manager, Logistics & Fulfillment Operations to oversee day-to-day execution within its distribution and fulfillment network.

Key Responsibilities

• Fulfillment & Logistics Operations
  • Manage the end-to-end order fulfillment process from order receipt through shipment and delivery.
  • Partner closely with third-party logistics providers to ensure operational excellence across wholesale, retail, and eCommerce channels.
  • Monitor order flow, shipping performance, inventory availability, and customer service metrics.
  • Resolve operational issues and service failures through root cause analysis and corrective actions.
  • Identify opportunities to improve fulfillment processes, transportation efficiency, and customer experience.
• Inventory Management & Data Integrity
  • Oversee inventory tracking, reconciliation, and reporting across multiple systems.
  • Ensure inventory records remain accurate within ERP, WMS, and fulfillment platforms.
  • Lead monthly inventory reviews and annual physical inventory processes.
  • Investigate and resolve inventory discrepancies while maintaining strong audit compliance.
  • Develop and maintain operational dashboards and KPI reporting.
• 3PL & Transportation Management
  • Serve as the primary point of contact for warehouse and logistics partners.
  • Monitor fulfillment, transportation, and warehouse performance against established service level expectations.
  • Review operational performance metrics including order accuracy, fill rate, cycle time, and on-time delivery.
  • Drive accountability and continuous improvement initiatives with external partners.
• Vendor Compliance & Customer Requirements
  • Review customer routing guides and compliance requirements.
  • Support onboarding of new customers and operational programs.
  • Investigate chargebacks and compliance violations, coordinating corrective actions with logistics partners.
  • Prioritize partnerships with internal stakeholders to ensure adherence to customer and operational requirements.
• Financial & Operational Reporting
  • Review and reconcile warehouse and logistics invoices for accuracy and contractual compliance.
  • Analyze operational performance data and communicate insights to leadership.
  • Develop reporting tools and dashboards that support business decision-making and operational visibility.

Qualifications

• 7+ years of experience in supply chain, logistics, fulfillment, distribution, or operations management.
• Experience managing third-party logistics providers and fulfillment operations.
• Strong knowledge of ERP, WMS, EDI, and order management systems.
• Experience supporting retail, consumer products, eCommerce, distribution, or fulfillment environments.
• Advanced analytical capabilities with the ability to convert data into actionable insights.
• Strong proficiency with spreadsheets, reporting tools, and operational performance metrics.
• Excellent problem-solving, organizational, and communication skills.
• Proven ability to thrive in a fast-paced, high-volume environment.
• Customer-focused mindset with a strong sense of urgency and attention to detail.

Preferred Background

• Retail, eCommerce, consumer products, apparel, distribution, or fulfillment industry experience.
• Experience supporting both wholesale and direct-to-consumer fulfillment operations.
• Familiarity with Power BI or similar data visualization platforms.
• Experience managing inventory controls, chargebacks, and transportation compliance programs.