Manager, Learning Designer

About the role

The Manager, Learning Designer leads the development and implementation of technology-enabled learning solutions that address operational needs and enhance training effectiveness. This role involves analyzing performance gaps, designing curricula based on adult learning principles, and collaborating with stakeholders to align training with key performance indicators. The position requires expertise in content creation, learning management systems, and innovative educational technologies to drive adoption and continuous improvement. The Manager fosters a culture of excellence by providing guidance, ensuring compliance with ethical standards, and supporting business objectives through strategic learning initiatives.

About the team

The CES Learning & Development team designs and delivers comprehensive onboarding and ongoing learning programs that equip associates and partners to provide exceptional customer support. Focusing on new hire training, upskilling, and just-in-time learning, the team builds essential knowledge, skills, and confidence aligned with evolving business priorities. Utilizing advanced learning and business systems, the team develops and manages engaging content and training solutions. This collaborative group supports continuous improvement and operational excellence, ensuring associates are prepared to meet customer needs effectively while fostering a culture of accountability and professional growth.

Responsibilities

• Lead the design and development of technology-enabled learning solutions aligned with operational needs and adult learning principles.
• Evaluate current training systems and recommend innovative eLearning tools to enhance learning effectiveness.
• Develop and oversee training content, including interactive exercises and simulations, ensuring alignment with key performance indicators.
• Collaborate with stakeholders to identify skill gaps and tailor curriculum to address performance improvements.
• Measure training impact through data analysis and adjust programs to optimize outcomes.
• Provide expert guidance on learning strategies and support adoption of new educational technologies.
• Foster strong partnerships to ensure training initiatives meet business objectives and ethical standards.

Requirements

• Proven expertise in learning design, adult learning principles, and educational technologies to develop effective training programs.
• Experience leading curriculum development aligned with operational key performance indicators (KPIs) and business needs.
• Strong skills in content creation, course development, and use of learning management systems including Articulate 360.
• Ability to analyze training effectiveness through data evaluation and continuous program improvement.
• Demonstrated capability to collaborate with stakeholders and drive adoption of technology-enabled learning solutions.
• Commitment to ethical standards and maintaining high-quality training delivery within a dynamic operational environment.

Qualifications

• Bachelor's degree in Business Administration, Communications, Human Resources, or related field and 1 year’s experience in learning and development, training, customer service center, or related field OR
• 3 years’ experience in learning and development, training, customer service center, or related field.

Preferred Qualifications

• Developing and implementing training curriculum.
• Working in customer care centers.

Benefits

• Health benefits: Medical, vision, and dental coverage.
• Financial benefits: 401(k), stock purchase, and company-paid life insurance.
• Paid time off: PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Education benefits: Live Better U, a Walmart-paid education benefit program for full-time and part-time associates, covering high school completion, bachelor's degrees, English Language Learning, and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply.

You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount depends on your job classification and length of employment and will meet or exceed the requirements of paid sick leave laws, where applicable.

Pay

The annual salary range for this position is $80,000.00 - $155,000.00. Additional compensation includes annual or quarterly performance bonuses and may also include stock for certain positions.

Primary location: 805 Respect, Bentonville, AR 72716, United States of America.