Manager, Learning & Continuing Education

About the role

The Manager, Learning & Continuing Education (CE) is accountable for ensuring DIAs educational activities are in compliance with various accreditation and regulatory bodies. This includes developing educational events, managing accreditation partnerships, overseeing certificate programs, and conducting annual reviews.

Responsibilities

• Monitor, document, and ensure all educational events are developed in compliance with ACPE, IACET, and PMI guidelines.
• Determine credit for each event; assign appropriate certificate program units per event.
• Collaborate with accreditation partners to offer CME and nursing credits for education activities.
• Establish agreements with accreditation partners, review and process accreditation partner invoices.
• Participate in educational program planning calls to review DIAs CE policies, discuss needs/objectives for event, and communicate disclosure policy/process.
• Work with program committees and faculty to develop learner assessments.
• Oversee collection of disclosure information and facilitate conflict of interest (COI) review and mitigation process.
• Review all educational activity materials to ensure use of measurable objectives and appropriate accreditation language.
• Review slide presentations for fair balance and non-promotional content.
• Review and analyze evaluation data to identify improvements and changes to future events as well as identify new content opportunities; share data with learning and digital solutions team and meeting operations.
• Serve as expert for CE set-up for all learning and digital solutions events in association management system; support CE set-up for meeting operations team as needed.
• Serve as expert and oversee functionality of online credit request system, My Transcript; ensure functionality and incorporate requirements of accreditation bodies.
• Oversee CPE monitoring system, and ensure data is submitted in accordance with ACPE requirements; identify and resolve CPE monitor data issues.
• Provide information, support, and issue resolution, via telephone or email correspondence, for customers regarding continuing education credit requests.
• Conduct annual CE program review and evaluation to assess overall compliance with accrediting bodies, identify improvements to CE program and policies, and ensure the CE program supports DIAs mission.
• Lead and manage each accreditation application process and site visit/review.
• Complete reaccreditation applications and annual reports.
• Conduct internal staff training on regulatory requirements and policies for CE program and certificate program.
• Create and maintain CE policies and procedures.
• Manage certificate programs and ensure each program is implemented in accordance with the ANSI/ASTM E2659 standards.
• Conduct certificate program needs assessment, evaluation, and management review process to ensure each certificate program continues to meet needs of stakeholders.
• Conduct annual Safety and Patient Engagement Certificate Program Committee meetings.
• Lead metrics for success for certificate programs to support annual program growth.
• Manage maintenance of each certificate program exam form; perform bi-annual content mapping and accuracy of each exam.
• Manage Americas public training offerings and customized training courses.
• Lead content review meetings for training courses.
• Identify, confirm, and prepare faculty.
• Review and prepare course materials, course evaluations, and assessments.
• Facilitate live virtual training courses including faculty prep sessions and delivery of course(s).
• Manage customized training courses including faculty communications, preparation of course materials, course evaluations and assessments, and overall administration.
• Manage client relationships for customized training courses.
• Create learner assessment summaries to document effectiveness of training and changes in learning.
• Implement outcomes evaluations for learning activities (Americas public and customized)
• Support annual meeting as needed; attendance at annual meeting is required.

Requirements

• Bachelor’s degree required with major in science, education, or related field preferred, or related experience.
• Minimum of 5+ years overall work experience and 2+ years experience working with continuing education programs in pharmaceutical and healthcare-related field required. Familiar with medical terminology.
• Mastery of ACPE and IACET guidelines and working knowledge of ACCME and PMI guidelines.
• Knowledgeable in ANSI guidelines and requirements for certificate programs.
• Knowledgeable in adult learning principles and instructional systems design required.
• Relevant systems and software knowledge and skills including Microsoft Windows/Office and AMS Personify.
• Innate ability to identify and pursue opportunities that have potential to grow or strengthen DIA Learning.
• Motivated, highly organized, and detailed-oriented; able to plan, monitor and complete multiple projects to deliver quality meetings.
• Demonstrates excellent follow-through, collaboration, and communication with all stakeholders internal and external to achieve goals.
• Highly effective negotiator; able to build and maintain SME and faculty relationships.
• Able to evaluate and respond to emerging opportunities or threats to meeting customers' needs; develops and implements solutions to address.

Qualifications

• Fluent in English; additional language skills are a plus.

Skills

• Strong organizational and project management skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficient in Microsoft Office Suite.
• Experience with learning management systems and accreditation processes.

Benefits

• Competitive compensation including incentive bonus.
• Robust benefits with employer HSA contribution.
• Employer 401(k) match.
• Generous PTO plan that increases annually.
• 8 Holidays and 3 Floating Holidays.
• 3 Wellness Days.
• Flexible hours and hybrid work environment (on-site Tuesday, Wednesday, and Thursday).
• Paid parental leave.
• Charitable donation matching.

Pay

Competitive compensation including incentive bonus.

Schedule

Flexible hours and hybrid work environment (on-site Tuesday, Wednesday, and Thursday).