Manager, Learning and Development
Position Summary
The Learning and Development Manager serves as a strategic technical partner within the Quality department, responsible for the evolution of the company’s digital learning ecosystem. This role focuses on the end-to-end lifecycle of technical training from the architectural development of the Learning Management System to the creation of high-impact, interactive instructional content.
Essential Duties and Responsibilities
Content Transformation: Contribute to the development of interactive content, training videos, and gamification modules to move from "read-only" instructions to engaging learning experiences.
LMS Administration: Manage daily system maintenance, troubleshoot directly with users, and implement the technical roadmap for LMS phase development.
Site Support & Training: Serve as a technical point of contact for sites, training site leadership on LMS management, and communicating on available metrics.
Document Alignment: Coordinate with the Quality team and Document Control to manage updates, edits, and sustainability requirements for hundreds of work instructions.
Compliance & Auditing: Conduct audits of training records and system data to ensure compliance with regional standards.
Continuous Improvement: Collaborate with cross-functional teams to identify training gaps and the creation of additional content as needed.
Other duties as deemed necessary by manager
Educational Requirements
Minimum B.S. in Instructional Design, Computer Science, Education, or Quality Systems.
Skills and Abilities
Computer Skills: Advanced knowledge of LMS architecture, video creation and editing, and Google Workspace tools. Previous experience using Gemini or Notebook LM to assist in rapid content development.
Language Skills: Excellent communicator who understands how to explain difficult concepts in an understandable way. Excellent grammar and writing abilities.
Soft Skills: Ability to communicate with varying audiences, from executive leadership to site-level associates.
Project Management: Must be able to orchestrate multiple content projects simultaneously and prioritize based on rapid site growth.
Specialized Knowledge: Understanding of document control, high-tech environments, and rapid deployment of content.
Certificates and Licenses
Preferred - Instructional Design certification
Other Skills
Knowledge of Adult Learning Principles
Technical Writing
Micro-learning Development
Project Management
Data Analysis
Attention to Detail
Growth and Improvement Mindset
Cross-functional Collaboration
CORE COMPETENCIES
Independent Contributor
Accountability
Communication / Building Partnership
Customer Orientation
Developing Oneself
Drive for Results
Embracing Change
Problem Solving
Professional Competencies
Physical Demands
Other Physical Requirements: Must wear composite-toed boots, hearing protection, ability to travel by car or plane, high frequency of computer keyboarding, high frequency of viewing a computer monitor.
Work Environment
Work is performed primarily in the office during daytime working hours. The noise level in the work environment is usually quiet in office settings and moderate in other situations.
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Information Regarding DSV’s Benefits Offerings
Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.
Equal Employment Opportunity Employer
Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com.
DSV – Global transport and logistics
Working at DSV means playing in a different league. As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.
Nearest Major Market
Austin