Manager, Laboratory Services (Information Systems) - Clinical Lab - Full Time 8 Hour Days (Exempt) (Non-Union)

Keck Medicine of USC is a community creating a lasting impact in healthcare. Every team member contributes to a culture built on growth, collaboration, and well-being.

About the role

The Laboratory Services Information System Manager monitors, maintains, updates, trains, and coordinates all aspects of the Lab Information System (LIS) to ensure efficient and optimal operations. This role acts as a liaison for all LIS and HIS:LIS-related issues, interacting with laboratory staff, hospital departments/nursing units, and internal/external information system personnel. The position requires understanding the interactive relationship between systems that interface with LIS, including PowerChart, Cerner AP and CP, Kronos, PBAR, and Master Control. The role also ensures compliance with CAP, CLIA, MC, and CDM standards.

Responsibilities

• Monitor all aspects of daily LIS operations.
• Assign tasks to LIS team members based on skill sets and monitor progress.
• Evaluate LIS team members annually based on task execution.
• Address and resolve computer-related issues for lab and non-laboratory personnel.
• Assist the Department Director in formulating LIS goals aligned with departmental objectives.
• Maintain accuracy of the Charge Data Master and other billing functions.
• Work with the Order Communications Coordinator to disseminate information about Cerner System capabilities to hospital personnel.
• Assist lab personnel in gathering data for reports, QA, statistics, and other informational needs.
• Recognize normal, abnormal, and critical results and take appropriate action, considering patient age.
• Perform clerical and computer functions to meet departmental and hospital needs.
• Communicate effectively with coworkers and institutional guests.
• Adhere to hospital and departmental policies and procedures.
• Maintain professional growth through continuing education and participation in quality assurance programs.
• Instruct and orient new lab and LIS employees, reviewing implemented changes with staff.
• Evaluate new technical procedures for accuracy and implementation in the LIS section.
• Provide input for annual performance appraisals and assist in employee commendations, counseling, interviews, and selection.
• Assist the department in meeting accreditation requirements.
• Coordinate and integrate department services across intradepartmental, interdepartmental, and hospital-wide levels.
• Plan for service provision through appropriate staffing and policies.
• Establish and maintain performance improvement and quality control activities.
• Provide orientation, training, and continuing education for staff.
• Monitor space and resource requirements, ensuring efficient utilization.
• Ensure results are available within defined turnaround time (TAT) guidelines from the LIS perspective.
• Adhere to safety and infection control guidelines using required personal protective equipment.
• Display flexibility to cover the lab in emergencies and difficult staffing situations.
• Maintain an English-speaking environment in all work areas.
• Perform other duties as assigned.

Requirements

• Bachelor’s degree (BS or BA) in a related field.
• 5 years of experience in an acute care facility setting.
• 3 years of experience in a Laboratory Information System Analyst capacity.
• 1 year of prior supervisory experience.
• Familiarity with CAP and CLIA LIS regulations.
• Knowledge of human resources management techniques and rules.
• Strong organization and time management skills.
• Excellent analytical, problem-solving, planning, and evaluation skills.
• Demonstrated ability to utilize effective oral and written communication skills.

Preferred Qualifications

• SOFT LIS experience.
• Familiarity with HL7, SQL, Co-path, PowerChart, PathNet, and Cerner.
• Proficiency in Excel, Word, PowerPoint, MDI, FSO, EKM editor, and Discern Visual Developer.
• Clinical Laboratory Scientist (CLS) certification from the State of California.
• ASCP Certification.
• Evidence of attendance at LIS workshops.

Required Licenses/Certifications

• Fire Life Safety Training (LA City) – must be obtained within 30 days of hire if not already certified.

Pay

The annual base salary range for this position is $114,650.00 - $189,172.00. Factors considered include scope and responsibilities of the position, candidate’s work experience, education/training, key skills, internal peer equity, federal/state/local laws, contractual stipulations, grant funding, and external market considerations.