Manager, Laboratory Services

Shift

Rotating Shift

POSITION PURPOSE

Manager opportunity at Trinity Health Oakland (Pontiac) leading teams totaling 15+ FTEs of Lab Services Assistants in our Outreach and Inpatient Lab Support departments.

Required Education, Experience And Certification/Licensure

• Bachelor's, technical or business school degree or equivalent combination of post-secondary education and experience.
• Three or more years of progressively more responsible experience in the laboratory.
• One year of leadership experience required.

ESSENTIAL FUNCTIONS

• Develops current to intermediate (1-2 year) goals and measures for a function, area or process within the context of longer-range goals.
• Makes assessments and analysis of performance towards each goal.
• Manages the daily functions of the department/area.
• Promotes trends to identify issues and makes recommendations.
• Prioritizes work and assigns tasks to department/area associates.
• Interprets, applies and promotes consistent application of hospital/department policies and monitors compliance.
• Assists in developing or implementing improvement methodologies or programs (e.g., six sigma, continuous improvement, etc.) as appropriate.
• Assists in policy development, revision, interpretation and drafting/defining policy provisions in collaboration with higher-level management inputs, goals, direction and objectives.
• Develops budget for area of responsibility, approves individual budgets for subordinate functions/areas.
• Assists in leading or participates in initiatives to improve productivity, resource management and operating efficiency.
• Manages workflow, resources and progress against milestones or deadlines to ensure deliverables.
• Works with vendor personnel, monitors performance for functional areas or service and provides input into monitoring and assessment of vendor performance and remediation of issues.
• Identifies quality issues and collaborates with the department Director to improve outcomes.
• Works closely with Laboratory Marketing staff to provide customer service that meets and exceeds customer expectations.
• Travels to offsite phlebotomy locations regularly to communicate with employees and ensure that customer service standards are maintained.
• (OP Phlebotomy) Contacts patients concerning major patient relations issues.
• Ensures that timely additions and changes to the physician client file are made and that items on the daily revenue error reports are corrected and staff is trained to avoid systematic errors in the future.
• (Laboratory Office)

Position Benefits And Highlights

• Full benefits package including Medical, Dental, Vision, PTO, Life Insurance, Short and Long-term Disability.
• Benefits effective Day One!
• No waiting periods.
• Retail savings plan with employer match.
• Opportunity for growth and advancement throughout Trinity Health.
• Tuition Reimbursement

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.