Manager, L&OD Programs and Operations

Foods you love. Brands you trust. And a career that empowers you to grow. At Nestlé USA, we’re all working towards the same goal – to delight and deliver for our consumers. With a rich portfolio of beloved brands, including DiGiorno, Toll House, and Coffee mate, in 97% of U.S. households, we have a unique opportunity – and responsibility – to be there for every moment in our consumers’ lives. Joining Nestlé means becoming part of an inclusive workplace that inspires innovation, encourages strategic thinking and creativity, and celebrates your achievements.

About the role

The Program Manager, Learning & Organizational Development (L&OD) plays a critical role in shaping the learning ecosystem across Nestlé USA. This role manages enterprise development programs, partners with HR and business leaders, oversees learning systems and platforms, and ensures operational excellence across the L&OD portfolio. The ideal candidate is a strategic thinker, a flawless operator, and a passionate advocate for learner-centric development. This role will be based in Arlington, VA and will report to the Sr. Manager, L&OD over programs and operations.

This position is not eligible for visa sponsorship.

Responsibilities

• Program Management
  • Manage targeted development programs and the Rive Reine portfolio
  • Oversee nominations, seat allocations, communications, and participant tracking
  • Maintain the NextLevel App, SharePoint, and vendor management for all programs
  • Coordinate speakers, facilitators, vendors, logistics, contracts, and communications
  • Project manage and implement any new programming year over year
• Learning Platform Support
  • Serve as escalation point for GROW platform content, reporting, and user support
  • Deliver nomination, Rive Reine, and learning metrics reporting
  • Provide ad hoc analysis to inform decision-making and strategy
  • Ensure data accuracy, user access, and system optimization
• Stakeholder Management & Vendor Management
  • Serve as primary support for HRBPs and HRBP Points of Contact
  • Partner with TPM, DE&I, Analytics, and program sponsors to ensure alignment and execution
  • Manage internal and vendor-led contract processes
  • Partner with Procurement and Legal to create, edit, or renegotiate agreements
  • Maintain documentation and contract records
• Budget & Financial Management
  • Track and forecast L&D budgets
  • Support consolidation of the Organizational Development budget
  • Manage vendor profiles and SAP transactions
  • Oversee invoice inbox and purchase order tracking
• Project & Operations Management
  • Lead project management for key L&OD initiatives
  • Support class planning, marketing coordination with Tech, and process improvements

Requirements

• Minimum Education
  • Bachelor's degree in Organizational Development, Industrial/Organizational Psychology, Human Resources, or related field (required)
• Experience
  • Minimum 7 years in learning & development, organizational development, training, talent management, or consulting
  • Experience managing complex programs and cross-functional stakeholders
  • Preferred experience with LMS Systems, SAP, and PowerBI
  • Ability to travel up to 15%

Skills

• Communication & Collaboration
  • Excellent verbal and written communication skills
  • Ability to translate complex concepts into simple, actionable processes
  • Strong partnership skills and ability to influence without authority
• Project & Program Management
  • Proven ability to plan, manage, and execute large-scale programs
  • Comfort with ambiguity and agility in fast-moving environments
  • Creative problem-solving under pressure
• Technical & Analytical
  • Proficiency with learning platforms and emerging learning technologies
  • Ability to analyze data, generate insights, and support strategic decisions
  • Ability to pilot, iterate, and pivot based on feedback

Pay

The approximate pay range for this position is $113,000 to $170,000. Final compensation may vary based on factors including but not limited to knowledge, skills and abilities as well as geographic location.

Benefits

Nestlé offers performance-based incentives and a competitive total rewards package, which includes a 401k with company match, healthcare coverage, and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position.