Manager, Know Your Customer (KYC)

About the role

Circle is seeking a Manager, Know Your Customer (KYC) to lead the day-to-day management and operation of the KYC team. The team is responsible for B2B customer onboarding, enhanced due diligence, and periodic reviews.

Responsibilities

• Oversee customer KYC, onboarding, and periodic review processes, including specialized due diligence.
• Manage case volumes across workflows to ensure timely execution and consistent adherence to SLAs.
• Lead the drafting quality of Customer Risk Acceptance memos, providing constructive feedback to enhance risk identification, mitigation, and decision-readiness.
• Develop and lead a team of KYC analysts, focusing on quality, consistency, and risk-based decision-making in onboarding and review activities.
• Conduct customer compliance walkthroughs and reviews, identifying gaps and deficiencies, and collaborating constructively with stakeholders to provide a positive customer experience.
• Identify, design, and implement AI-driven enhancements to KYC workflows to improve efficiency, scalability, and analytical rigor.
• Collaborate with Commercial teams and serve as a point of escalation for complex issues.
• Ensure high standards of documentation, audit readiness, and quality assurance across all onboarding and periodic review processes.
• Partner with Circle’s engineering and product teams to support Compliance Operations with the most effective tools and technological support.
• Maintain awareness of regulatory, enforcement, and industry developments in the digital asset ecosystem, proactively adapting KYC and AML processes.
• Build strong cross-functional partnerships with QA, Monitoring & Testing, Audit, and exam teams.

Requirements

• 10+ years of relevant experience in AML and KYC reviews for corporate customers, including designing, managing, and implementing scalable KYC processes and governance frameworks.
• 3+ years of experience managing teams of analysts, driving performance, quality, and operational excellence.
• 2+ years of relevant crypto experience.
• Demonstrated experience leveraging AI-enabled tools within compliance or KYC workflows, with the ability to implement responsible AI-driven enhancements while maintaining regulatory defensibility and strong internal controls.
• A passion for modernizing financial crime compliance operations using digital currency, blockchain technology, and emerging technologies.
• An innovative and solution-oriented mindset, with a track record of identifying inefficiencies and implementing practical, technology-driven improvements.
• Past experience operating in a rapidly evolving regulatory and technological environment, with the agility to adapt to change and continuously upskill.
• Strong leadership, relationship management, and project management skills, with the ability to drive initiatives from concept through implementation.
• A proven ability to communicate effectively with internal and external stakeholders.
• Experience in RegTech, FinTech, consulting, or digital asset environments preferred.
• CAMS, CFCS, CFE, or similar certification preferred.
• Proficiency in Google Workspace, Slack, and Mac environment; familiarity with AI-assisted research or workflow tools strongly preferred.

Qualifications

• Bachelor’s degree required; quantitative, technical, or data-oriented degree preferred.

Skills

• Strong understanding of financial regulations and compliance standards.
• Excellent problem-solving and critical thinking skills.
• Ability to manage multiple projects and priorities simultaneously.
• Strong interpersonal and communication skills.
• Experience with regulatory reporting and compliance audits.

Benefits

Circle offers a competitive benefits package, including health insurance, retirement plans, and paid time off.

Pay

$145,000 - $192,500 base pay range, commensurate with experience.

Schedule

Full-time position.