Manager, IT Relationship Management
About the role
Information Technology Services (ITS) provides technology and collaborative solutions that contribute to and facilitate innovative teaching and learning opportunities for students and faculty of the George Mason University community. ITS works transparently to drive excellence in teaching, research, and administrative operations. The Manager, IT Relationship Management leads the day-to-day delivery and continuous improvement of enterprise relationship management services across ITS, reporting to the Director of User Experience, Learning & Engagement within the IT Customer Experience organization. This position supervises a team of IT Relationship Analysts who serve as trusted liaisons between ITS and the university community, overseeing stakeholder engagement activities, ensuring consistent relationship management practices, coordinating service feedback, and supporting successful adoption and continuous improvement of enterprise technology services.
Department: Information Technology; Classification: Info Technology Spec 3; Job Category: Classified Staff; Job Type: Full-Time; Location: Fairfax, VA; Workplace Type: On Site; Required Sponsorship Eligibility: Not eligible for visa sponsorship; Pay Band: 06; Criminal Background Check: Yes.
Responsibilities
- Stakeholder Engagement & Relationship Management: Manage enterprise stakeholder engagement activities across academic, research, administrative, and ITS units to foster productive partnerships and effective communication; supervise IT Relationship Analysts in maintaining assigned stakeholder portfolios and serving as primary points of contact for colleges, schools, departments, and administrative units; oversee structured engagement activities, including listening sessions, advisory groups, governance meetings, outreach events, and customer touchpoints; ensure stakeholder feedback, business needs, challenges, and opportunities are consistently documented, communicated, and routed to appropriate ITS service owners