Manager, IT Network & Operations

About the role

The Manager of IT Network & Operations at Jushi Holdings Inc. is responsible for overseeing the network architecture and IT infrastructure operations across all company sites. This role includes managing the primary third-party vendor for network services and helpdesk support, ensuring performance against Service Level Agreements (SLAs), and coordinating with internal teams and partners.

Responsibilities

• Own end-to-end LAN/WAN/SD-WAN, routing, switching, wireless, internet circuits, and cloud connectivity
• Design and enforce segmentation standards across POS (retail), corporate IT, GP (operational technology), and Security networks
• Manage firewall platforms, remote access, and inter-site connectivity
• Establish, maintain, and improve observability: logging, telemetry, availability, service level objectives, capacity plans, and lifecycle roadmap
• Partner and provide guidance as needed related to enterprise identity and core services (Active Directory/Azure AD, DNS/DHCP/IPAM, PKI)
• Ensure hardening (reduce vulnerabilities), patching, backup/DR, and periodic recovery testing for IT-managed systems
• Create, execute, and maintain Standard Operating Procedures (SOPs) and maintenance windows with security and business alignment
• Enable and consume cybersecurity monitoring across network and infrastructure; drive incident response for IT systems
• Enforce least-privilege network design, access controls, and vulnerability remediation SLAs
• Serve as Incident Commander for Priority events; deliver Root Cause Analyses (RCAs)/Root Cause Resolutions (RCRs) and corrective actions
• Harden against material impacts to Security and Operations platforms through tested SOPs and coordination (DR / BCP)
• Own day-to-day management of the external Network/Telecom providers and the Helpdesk/MSP
• Define and enforce SLAs (availability, response/restore, first-contact resolution, customer satisfaction)
• Direct vendor resourcing, queues, and dispatch; approve major changes and maintenance plans
• Conduct continuous-improvement plans; drive cost, quality, and reliability outcomes
• Coordinate with Security Systems on connectivity for NVR and access control without changing Security-owned configurations
• Partner with Retail, Grow Ops, and Compliance to onboard operational technology systems to the network safely and consistently
• Partner with Security to engage Facilities/Construction early to ensure power, racks, cabling, and circuits meet standards for new and changing sites
• Other duties as assigned

Requirements

• 8-10 years of experience in IT infrastructure and network operations, including multi-site environments
• Proven ownership of enterprise networking across distributed locations (retail, warehouse, or field operations preferred)
• Strong expertise in network architecture and operations, including LAN/WAN, wireless, firewalls, and site connectivity
• Demonstrated experience managing third-party IT vendors, including network support and end-user services (helpdesk, endpoints, printers)
• Ability to drive accountability, performance, and SLAs with external partners
• Experience leading incident response and outage management, including root cause analysis and corrective action
• Working knowledge of cloud and identity services (Azure, Entra ID) and their integration with network environments
• Experience supporting regulated environments and aligning to IT controls (examples: SOX, security standards)
• Strong operational leadership skills, including prioritization, escalation management, and cross-functional coordination
• Experience supporting retail, manufacturing, or similarly distributed operations at scale is strongly preferred

Qualifications

Must have a bachelor's degree in Computer Science, Information Technology, or a related field. Relevant certifications such as CompTIA A+, CCNA, or CISSP are advantageous.

Skills

• Network Architecture and Operations
• Third-Party Vendor Management
• Incident Response and Outage Management
• Cloud Services Integration
• Regulated Environment Support
• Operational Leadership
• Collaboration and Coordination

Benefits

Jushi offers a comprehensive benefits package including Medical, Dental, Vision, Life, Short and Long Term Disability, Flexible Spending Accounts, Paid Time Off, Paid Holidays, and a 401(k) plan. Bonus duties include understanding the company’s AI tools used in the hiring process and the importance of transparency in data processing.

Pay

Competitive salary commensurate with experience.

Schedule

Full-time position.

Contact

If you are interested in this role, please apply online or contact [Contact Information] for more information.