Manager, IT End User Services
- for any list of duties/requirements/benefits, and
for prose. We need to strip boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning, duplicated lines, application instructions. Also remove the "Conclusion" and "Why Work For Aprio" maybe considered boilerplate? It's substantive about culture, but it's promotional. The instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The "Why Work For Aprio" and "What’s In It For You" sections are promotional but might be considered substantive? They are not boilerplate; they describe perks and culture. However we already have Benefits section covering perks. The "Why Work For Aprio" includes culture details; could be considered About the role? Might be okay to include in About the role prose. But we must not invent or summarize away detail. We can include that prose in About the role section. We need to preserve ALL substantive information; do not invent or summarize away detail. So we need to keep the details about Aprio: Top 20 CPA firm, 40 US offices, international, 3200 team members, 60+ languages, etc. Also the description of role, responsibilities, qualifications, benefits, work environment (remote, travel 10%, flexibility). Also the "Why Work For Aprio" and "What’s In It For You" sections contain details about culture, perks, growth opportunities, etc. Those are substantive; we should incorporate them perhaps into About the role or Benefits. But we must not invent or summarize away detail; we can keep them as prose under About the role or Benefits. However we must not duplicate. We'll include About the role paragraph that captures the firm description and role purpose. Then Responsibilities list. Then Qualifications list. Then Benefits list (including perks). Also we might include Work Environment as a separate section? Not in allowed headings list but could be included under About the role or maybe as a separate section like "Work Environment". The instruction only gave examples of headings but didn't forbid others? It says use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It implies those are the allowed headings; we should stick to those. So we can incorporate work environment details into About the role or Benefits. Probably About the role. We must not include headings with filler like "commensurate with experience". Not present. Now craft HTML. Start with
About the role
then...
. Include details: Aprio is a Top 20 CPA and advisory firm, 40 US office locations, international offices, >3200 team members speaking 60+ languages. They bring expertise, etc. The role: Manager, IT End User Services, leading small team of endpoint engineers, hands-on, deploying, securing, supporting laptops, desktops, mobile devices, tablets, peripherals, setting endpoint standards, owning peripheral recommendations, etc. Also mention work environment: remote, 10% travel, flexibility to work outside regular hours, occasional onsite. We need to preserve all substantive information; we must not omit any detail from the posting. That's a lot. We need to include all responsibilities, qualifications, benefits, etc. Let's extract. Responsibilities list from posting: - Team Leadership: Lead, coach, and develop a small team of endpoint engineers while carrying your own technical workload, including work assignment, prioritization, performance management, and career development. - Hands-On Engineering: Perform the same work as the team, including device deployment and configuration, image and application packaging, policy management, and day-to-day endpoint administration. - Endpoint Standards: Own the organization's endpoint standards and configuration baselines, covering hardening, policy, naming, imaging, and software packaging, and keep them documented and current. - IT Peripheral Recommendations: Evaluate and recommend IT peripherals and end-user hardware such as monitors, docks, headsets, and accessories; maintain the approved standards list and validate compatibility with the endpoint estate. - Security and Compliance: Implement and enforce endpoint security controls, and verify that devices remain compliant with company policies and standards. - Updates and Patching: Manage, test, and deploy updates, patches, and software upgrades across the endpoint estate, and report on patch compliance. - Technical Support and Escalation: Provide Level 3 support and act as the escalation point for complex endpoint issues, working the queue alongside the team. - Documentation: Maintain comprehensive documentation for endpoint configurations, standards, runbooks, and procedures. - Collaboration and Training: Work closely with IT infrastructure, security, and service desk teams to align endpoint management with broader IT strategy, and educate employees on endpoint security and usage best practices. Qualifications list: - Years of Experience: Typically 4-6 years of hands-on endpoint management experience, including 1-3 years as a team lead, senior engineer, or working manager. - Education: Bachelor's degree in information technology, computer science, or equivalent practical experience. - Certifications: Relevant certifications such as CompTIA Security+, Microsoft 365 Certified: Endpoint Administrator, Intune, Jamf, or similar. - Technical Depth: Current, hands-on proficiency with endpoint management platforms (e.g., Intune, Configuration Manager, Jamf), operating systems (Windows, macOS, Linux), scripting (e.g., PowerShell), imaging and packaging, and endpoint security tooling (EDR, MDM, patch management). - Leadership: Experience leading a small technical team as a working manager or team lead, balancing coaching and oversight with personal technical delivery. - Security Knowledge: Strong understanding of cybersecurity principles, endpoint hardening, and best practices. - Hardware and Peripheral Knowledge: Familiarity with end-user hardware and IT peripherals, including compatibility, standardization, and the ability to evaluate options and make practical recommendations. - Project Delivery: Ability to plan and execute deployments, OS migrations, and hardware refresh projects on schedule while managing competing priorities. - Communication: Excellent communication skills, with the ability to explain technical issues and recommendations clearly to team members, stakeholders, and end users. - Problem-Solving: Strong analytical and troubleshooting skills, with keen attention to detail in managing and securing endpoint devices. - Industry Knowledge: Familiarity with industry-specific requirements and standards for endpoint management. Benefits list (from Perks/Benefits We Offer For Full-time Team Members): - Medical, Dental, and Vision Insurance on the first day of employment - Flexible Spending Account and Dependent Care Account - 401k with Profit Sharing - 9+ holidays and discretionary time off structure - Parental Leave – coverage for both primary and secondary caregivers - Tuition Assistance Program and CPA support program with cash incentive upon completion - Discretionary incentive compensation based on firm, group and individual performance - Incentive compensation related to origination of new client sales - Top rated wellness program - Flexible working environment including remote and hybrid options Also "What’s In It For You" includes: - Working with an industry leader: Be part of a high-growth firm that is passionate for what’s next. - An awesome culture: Thirty-one fundamental behaviors guide our culture every day ensuring we always deliver an exceptional team-member and client experience. We call it the Aprio Way. This shared mindset creates lasting relationships between team members and with clients. - A great team: Work with a high-energy, passionate, caring and ambitious team of professionals in a collaborative culture. - Entrepreneurship: Have the freedom to innovate and bring your ideas to help us grow to become the CPA firm of choice nationally. - Growth opportunities: Grow professionally in an environment that fosters continuous learning and advancement. - Competitive compensation: You will be rewarded with competitive compensation, industry-leading benefits and a flexible work environment to enjoy work/life balance. These are substantive; we could incorporate them into About the role or Benefits. Since Benefits already list tangible perks, the "What’s In It For You" is more about intangible benefits. We could add a paragraph under About the role covering those points. We must not invent or summarize away detail; we can keep them as prose. Now produce HTML. We'll have:About the role
Aprio is a Top 20 CPA and advisory firm that Accounts for Anything, with 40 U.S. office locations, international offices, and more than 3,200 team members speaking 60+ languages worldwide. By combining proven expertise, deep understanding, and strategic foresight for fast‑growing industries, Aprio prepares clients for wherever life or business may take them. The firm offers a top‑rated culture, vast growth opportunities, and a chance for your next big career move. As a Manager, IT End User Services on Aprio’s Information Technology team, you will help clients maximize their opportunities. This is a working manager role that leads a small team of endpoint engineers while remaining hands‑on in day‑to‑day work: deploying, securing, and supporting laptops, desktops, mobile devices, tablets, and peripherals; setting and maintaining endpoint standards; owning recommendations for IT peripherals and end‑user hardware; and providing technical leadership, coaching, prioritization, and performance management. The position is remote‑eligible with approximately 10% travel and flexibility to work outside regular business hours for patching, deployments, troubleshooting, and emergency response, with occasional onsite work for hardware projects. In addition to the core responsibilities, Aprio emphasizes an awesome culture guided by thirty‑one fundamental behaviors (the Aprio Way), a high‑energy passionate team, entrepreneurial freedom to innovate, growth opportunities through continuous learning, and competitive compensation paired with industry‑leading benefits and a flexible work environment.
Then ResponsibilitiesResponsibilities
- with each responsibility as
- . Need to keep the bold headings? We can keep the text as is.
Then Qualifications
Qualifications
- with each qualification.
Then Benefits
Benefits
- with each benefit.
We must not include Pay or Schedule sections.
Make sure to preserve all details: ensure we didn't drop any bullet.
Let's list responsibilities exactly as in posting:
1. Team Leadership: Lead, coach, and develop a small team of endpoint engineers while carrying your own technical workload, including work assignment, prioritization, performance management, and career development.
2. Hands-On Engineering: Perform the
- . Need to keep the bold headings? We can keep the text as is.
Then Qualifications