Manager, IT Digital Workplace Services
for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We have responsibilities (detailed). We have qualifications (required qualifications). We have preferred qualifications (maybe under Skills?). We have Pay (salary range and bonus eligibility). Benefits? Not mentioned. Schedule? Not mentioned. About the role? Could be the intro paragraph describing role. We'll include About the role as a section with the introductory paragraph(s). Responsibilities as a list. Requirements maybe combine required qualifications? Actually "Required Qualifications" is a heading in posting; we can map to Requirements section. Qualifications maybe for preferred? But we can combine. The instruction: Use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we need to decide which sections to include based on content.
We have:
- About the role: intro paragraph(s) describing opportunity and role overview.
- Responsibilities: detailed bullet-like paragraphs; we can turn into - items.
- Requirements: maybe "Required Qualifications" (Bachelor's degree, 6+ years IT infra, 2+ years leading teams, etc.) plus maybe "Experience" bullet list? Actually after Required Qualifications there is "Experience" repeated? Let's parse:
"Required Qualifications Bachelor's degree in Information Technology, Computer Science, Engineering, or related field, or equivalent experience. 6+ years of IT infrastructure or operations experience. 2+ years of experience leading technical teams, vendors, or managed service providers. Experience Experience supporting Active Directory and Microsoft Entra ID environments. Experience with endpoint management technologies such as Intune, SCCM, or Microsoft Endpoint Manager. Experience working within ITIL-based operational environments."
Seems there is duplication. We'll extract distinct items.
- Qualifications: maybe "Preferred Microsoft Entra ID or Azure certifications. Microsoft Endpoint Administrator certification. ITIL Foundation certification. Experience with ServiceNow. Experience supporting large-scale workstation environments." That's preferred qualifications.
- Skills: Not explicitly listed; maybe we can omit.
- Pay: "Posted Salary Range USD $111,000.00 - USD $160,950.00 /A Bonus Eligibility Role is eligible for 14% annual incentive provided the business meets financial goals and the individual meets their performance goals, subject to plan administration guidelines."
- Benefits: Not mentioned.
- Schedule: Not mentioned.
Thus we will include sections: About the role, Responsibilities, Requirements, Qualifications, Pay.
We must not repeat job title as heading. We'll not include Job ID etc.
We need to preserve all substantive information; do not invent or summarize away detail. Use
for prose,
- for any list of duties/requirements/benefits.
We need to convert paragraphs into list items where appropriate. For Responsibilities, there are many sentences grouped under headings like Digital Workplace Operations, Active Directory & Identity Services, etc. We could treat each bullet as list item. But we must not lose detail. We'll create
with - for each responsibility statement.
Similarly for Requirements (required qualifications) we can list each requirement as
- . For Qualifications (preferred) also list.
Pay: we can put in
.
We must not include boilerplate like EEO, accommodation, etc. Remove those lines.
Let's extract content.
Intro paragraph(s):
"Join Reynolds Consumer Products…and Drive Your Career across a world of opportunities! We currently have an opportunity for a Manager, IT – Digital Workplace Services at our Corporate Headquarters in Lake Forest, IL."
That's about the role. Also maybe "You Will Have the Opportunity to Make Great Things Happen!" could be part of about role. We'll combine into a paragraph.
Responsibilities: The posting has headings:
- Digital Workplace Operations
Manage daily operations for Digital Workplace services including endpoint management, workstation standards, collaboration technologies, and identity services.
Ensure service availability, stability, and performance meet established service level objectives.
Coordinate support activities between internal teams and managed service providers.
Ensure incidents, service requests, problems, and changes are managed effectively within established ITSM processes.
Monitor service performance and drive corrective actions when service levels are not achieved.
- Active Directory & Identity Services
Support and maintain Active Directory and Microsoft Entra ID services.
Ensure user lifecycle processes are executed effectively, including provisioning, access management, and role-based access controls.
Partner with Cyber Security teams on identity-related initiatives and remediation activities.
Assist with implementation and support of:
Multi-Factor Authentication (MFA)
Conditional Access
Windows Hello for Business
Privileged access controls
Password less authentication solutions
Maintain operational documentation, standards, and support procedures
- End User Computing (EUC)
Manage enterprise endpoint platforms and services.
Oversee workstation deployment, refresh, imaging, patching, software distribution, and compliance processes.
Support modernization initiatives leveraging technologies such as Intune, Autopilot, SCCM, and Microsoft Endpoint Management.
Ensure endpoint security standards and compliance requirements are maintained.
Partner with Site Support and Service Desk teams to improve end-user experience and service quality.
- Managed Service Provider Management
Lead operational relationships with managed service providers supporting Digital Workplace services.
Conduct regular service review meetings and performance reviews.
Monitor compliance with service level agreements and contractual obligations.
Escalate and resolve service delivery issues as needed.
Drive service improvement initiatives with vendor partners.
- Security & Compliance
Support implementation of enterprise security standards for workplace technologies.
Ensure compliance with endpoint security requirements, patching standards, and identity management controls.
Participate in audit activities and remediation efforts.
Support vulnerability remediation and operational risk reduction initiatives.
Collaborate with cybersecurity teams to strengthen the security posture of Digital Workplace services.
- Project Delivery & Continuous Improvement
Lead Digital Workplace projects and operational improvement initiatives.
Coordinate implementation of new technologies and service enhancements.
Identify opportunities to automate manual processes and improve operational efficiency.
Develop reporting and metrics to track performance and service quality.
Participate in technology evaluations and contribute recommendations for future improvements.
- Leadership Responsibilities
Provide leadership and direction to managed service provider teams and assigned technical resources.
Establish clear priorities and accountability for service delivery outcomes.
Foster collaboration across Infrastructure Operations, Security, Service Desk, and Site Support teams.
Coach team members and support professional development.
Promote a culture of customer service, accountability, continuous improvement, and operational excellence.
We'll turn each of these sentences into list items. For sub-bullets like MFA etc., we could embed as part of the same li or separate li. Probably keep as part of same li with commas.
Requirements (Required Qualifications):
- Bachelor's degree in Information Technology, Computer Science, Engineering, or related field, or equivalent experience.
- 6+ years of IT infrastructure or operations experience.
- 2+ years of experience leading technical teams, vendors, or managed service providers.
- Experience supporting Active Directory and Microsoft Entra ID environments.
- Experience with endpoint management technologies such as Intune, SCCM, or Microsoft Endpoint Manager.
- Experience working within ITIL-based operational environments.
Note there is duplicate "Experience Experience". We'll just list once.
Qualifications (Preferred):
- Microsoft Entra ID or Azure certifications.
- Microsoft Endpoint Administrator certification.
- ITIL Foundation certification.
- Experience with ServiceNow.
- Experience supporting large-scale workstation environments.
Pay:
- Posted Salary Range USD $111,000.00 - USD $160,950.00
- Bonus Eligibility: Role is eligible for 14% annual incentive provided the business meets financial goals and the individual meets their performance goals, subject to plan administration guidelines.
We'll put in
maybe combine.
Now produce HTML fragment:
About the role
Join Reynolds Consumer Products…and Drive Your Career across a world of opportunities! We currently have an opportunity for a Manager, IT – Digital Workplace Services at our Corporate Headquarters in Lake Forest, IL. You Will Have the Opportunity to Make Great Things Happen!
Responsibilities
- Manage daily operations for Digital Workplace services including endpoint management, workstation standards, collaboration technologies, and identity services.
- Ensure service availability, stability, and performance meet established service level objectives.
- Coordinate support activities between internal teams and managed service providers.
- Ensure incidents, service requests, problems, and changes are managed effectively within established ITSM processes.
- Monitor service performance and drive corrective actions when service levels are not achieved.
- Support and maintain Active Directory and Microsoft Entra ID services.
- Ensure user lifecycle processes are executed effectively, including provisioning, access management, and role-based access controls.
- Partner with Cyber Security teams on identity-related initiatives and remediation activities.
- Assist with implementation and support of Multi-Factor Authentication (MFA), Conditional Access, Windows Hello for Business, Privileged access controls, and Password less authentication solutions.
- Maintain operational documentation, standards, and support procedures.
- Manage enterprise endpoint platforms and services.
- Oversee workstation deployment, refresh, imaging, patching, software distribution, and compliance processes.
- Support modernization initiatives leveraging technologies such as Intune, Autopilot, SCCM, and Microsoft Endpoint Management.
- Ensure endpoint security standards and compliance requirements are maintained.
- Partner with Site Support and Service Desk teams to improve end-user experience and service quality.
- Lead operational relationships with managed service providers supporting Digital Workplace services.
- Conduct regular service review meetings and performance reviews.
- Monitor compliance with service level agreements and contractual obligations.
- Escalate and resolve service delivery issues as needed.
- Drive service improvement initiatives with vendor partners.
- Support implementation of enterprise security standards for workplace technologies.
- Ensure compliance with endpoint security requirements, patching standards, and identity management controls.
- Participate in audit activities and remediation efforts.
- Support vulnerability remediation and operational risk reduction initiatives.
- Collaborate with cybersecurity teams to strengthen the security posture of Digital Workplace services.
- Lead Digital Workplace projects and operational improvement initiatives.
- Coordinate implementation of new technologies and service enhancements.
- Identify opportunities to automate manual processes and improve operational efficiency.
- Develop reporting and metrics to track performance and service quality.
- Participate in technology evaluations and contribute recommendations for future improvements.
- Provide leadership and direction to managed service provider teams and assigned technical resources.
- Establish clear priorities and accountability for service delivery outcomes.
- Foster collaboration across Infrastructure Operations, Security, Service Desk, and Site Support teams.
- Coach team members and support professional development.
- Promote a culture of customer service, accountability, continuous improvement, and operational excellence.
Requirements
- Bachelor's degree in Information Technology, Computer Science, Engineering, or related field, or equivalent experience.
- 6+ years of IT infrastructure or operations experience.
- 2+ years of experience leading technical teams, vendors, or managed service providers.
- Experience supporting Active Directory and Microsoft Entra ID environments.
- Experience with endpoint management technologies such as Intune, SCCM, or Microsoft Endpoint Manager.
- Experience working within ITIL-based operational environments.
Qualifications
- Microsoft Entra ID or Azure certifications.
- Microsoft Endpoint Administrator certification.
- ITIL Foundation
for prose,
- for any list of duties/requirements/benefits.
We need to convert paragraphs into list items where appropriate. For Responsibilities, there are many sentences grouped under headings like Digital Workplace Operations, Active Directory & Identity Services, etc. We could treat each bullet as list item. But we must not lose detail. We'll create
- with
- for each responsibility statement. Similarly for Requirements (required qualifications) we can list each requirement as
- . For Qualifications (preferred) also list.
Pay: we can put in
. We must not include boilerplate like EEO, accommodation, etc. Remove those lines. Let's extract content. Intro paragraph(s): "Join Reynolds Consumer Products…and Drive Your Career across a world of opportunities! We currently have an opportunity for a Manager, IT – Digital Workplace Services at our Corporate Headquarters in Lake Forest, IL." That's about the role. Also maybe "You Will Have the Opportunity to Make Great Things Happen!" could be part of about role. We'll combine into a paragraph. Responsibilities: The posting has headings: - Digital Workplace Operations Manage daily operations for Digital Workplace services including endpoint management, workstation standards, collaboration technologies, and identity services. Ensure service availability, stability, and performance meet established service level objectives. Coordinate support activities between internal teams and managed service providers. Ensure incidents, service requests, problems, and changes are managed effectively within established ITSM processes. Monitor service performance and drive corrective actions when service levels are not achieved. - Active Directory & Identity Services Support and maintain Active Directory and Microsoft Entra ID services. Ensure user lifecycle processes are executed effectively, including provisioning, access management, and role-based access controls. Partner with Cyber Security teams on identity-related initiatives and remediation activities. Assist with implementation and support of: Multi-Factor Authentication (MFA) Conditional Access Windows Hello for Business Privileged access controls Password less authentication solutions Maintain operational documentation, standards, and support procedures - End User Computing (EUC) Manage enterprise endpoint platforms and services. Oversee workstation deployment, refresh, imaging, patching, software distribution, and compliance processes. Support modernization initiatives leveraging technologies such as Intune, Autopilot, SCCM, and Microsoft Endpoint Management. Ensure endpoint security standards and compliance requirements are maintained. Partner with Site Support and Service Desk teams to improve end-user experience and service quality. - Managed Service Provider Management Lead operational relationships with managed service providers supporting Digital Workplace services. Conduct regular service review meetings and performance reviews. Monitor compliance with service level agreements and contractual obligations. Escalate and resolve service delivery issues as needed. Drive service improvement initiatives with vendor partners. - Security & Compliance Support implementation of enterprise security standards for workplace technologies. Ensure compliance with endpoint security requirements, patching standards, and identity management controls. Participate in audit activities and remediation efforts. Support vulnerability remediation and operational risk reduction initiatives. Collaborate with cybersecurity teams to strengthen the security posture of Digital Workplace services. - Project Delivery & Continuous Improvement Lead Digital Workplace projects and operational improvement initiatives. Coordinate implementation of new technologies and service enhancements. Identify opportunities to automate manual processes and improve operational efficiency. Develop reporting and metrics to track performance and service quality. Participate in technology evaluations and contribute recommendations for future improvements. - Leadership Responsibilities Provide leadership and direction to managed service provider teams and assigned technical resources. Establish clear priorities and accountability for service delivery outcomes. Foster collaboration across Infrastructure Operations, Security, Service Desk, and Site Support teams. Coach team members and support professional development. Promote a culture of customer service, accountability, continuous improvement, and operational excellence. We'll turn each of these sentences into list items. For sub-bullets like MFA etc., we could embed as part of the same li or separate li. Probably keep as part of same li with commas. Requirements (Required Qualifications): - Bachelor's degree in Information Technology, Computer Science, Engineering, or related field, or equivalent experience. - 6+ years of IT infrastructure or operations experience. - 2+ years of experience leading technical teams, vendors, or managed service providers. - Experience supporting Active Directory and Microsoft Entra ID environments. - Experience with endpoint management technologies such as Intune, SCCM, or Microsoft Endpoint Manager. - Experience working within ITIL-based operational environments. Note there is duplicate "Experience Experience". We'll just list once. Qualifications (Preferred): - Microsoft Entra ID or Azure certifications. - Microsoft Endpoint Administrator certification. - ITIL Foundation certification. - Experience with ServiceNow. - Experience supporting large-scale workstation environments. Pay: - Posted Salary Range USD $111,000.00 - USD $160,950.00 - Bonus Eligibility: Role is eligible for 14% annual incentive provided the business meets financial goals and the individual meets their performance goals, subject to plan administration guidelines. We'll put in
maybe combine. Now produce HTML fragment:
About the role
Join Reynolds Consumer Products…and Drive Your Career across a world of opportunities! We currently have an opportunity for a Manager, IT – Digital Workplace Services at our Corporate Headquarters in Lake Forest, IL. You Will Have the Opportunity to Make Great Things Happen!
Responsibilities
- Manage daily operations for Digital Workplace services including endpoint management, workstation standards, collaboration technologies, and identity services.
- Ensure service availability, stability, and performance meet established service level objectives.
- Coordinate support activities between internal teams and managed service providers.
- Ensure incidents, service requests, problems, and changes are managed effectively within established ITSM processes.
- Monitor service performance and drive corrective actions when service levels are not achieved.
- Support and maintain Active Directory and Microsoft Entra ID services.
- Ensure user lifecycle processes are executed effectively, including provisioning, access management, and role-based access controls.
- Partner with Cyber Security teams on identity-related initiatives and remediation activities.
- Assist with implementation and support of Multi-Factor Authentication (MFA), Conditional Access, Windows Hello for Business, Privileged access controls, and Password less authentication solutions.
- Maintain operational documentation, standards, and support procedures.
- Manage enterprise endpoint platforms and services.
- Oversee workstation deployment, refresh, imaging, patching, software distribution, and compliance processes.
- Support modernization initiatives leveraging technologies such as Intune, Autopilot, SCCM, and Microsoft Endpoint Management.
- Ensure endpoint security standards and compliance requirements are maintained.
- Partner with Site Support and Service Desk teams to improve end-user experience and service quality.
- Lead operational relationships with managed service providers supporting Digital Workplace services.
- Conduct regular service review meetings and performance reviews.
- Monitor compliance with service level agreements and contractual obligations.
- Escalate and resolve service delivery issues as needed.
- Drive service improvement initiatives with vendor partners.
- Support implementation of enterprise security standards for workplace technologies.
- Ensure compliance with endpoint security requirements, patching standards, and identity management controls.
- Participate in audit activities and remediation efforts.
- Support vulnerability remediation and operational risk reduction initiatives.
- Collaborate with cybersecurity teams to strengthen the security posture of Digital Workplace services.
- Lead Digital Workplace projects and operational improvement initiatives.
- Coordinate implementation of new technologies and service enhancements.
- Identify opportunities to automate manual processes and improve operational efficiency.
- Develop reporting and metrics to track performance and service quality.
- Participate in technology evaluations and contribute recommendations for future improvements.
- Provide leadership and direction to managed service provider teams and assigned technical resources.
- Establish clear priorities and accountability for service delivery outcomes.
- Foster collaboration across Infrastructure Operations, Security, Service Desk, and Site Support teams.
- Coach team members and support professional development.
- Promote a culture of customer service, accountability, continuous improvement, and operational excellence.
Requirements
- Bachelor's degree in Information Technology, Computer Science, Engineering, or related field, or equivalent experience.
- 6+ years of IT infrastructure or operations experience.
- 2+ years of experience leading technical teams, vendors, or managed service providers.
- Experience supporting Active Directory and Microsoft Entra ID environments.
- Experience with endpoint management technologies such as Intune, SCCM, or Microsoft Endpoint Manager.
- Experience working within ITIL-based operational environments.
Qualifications
- Microsoft Entra ID or Azure certifications.
- Microsoft Endpoint Administrator certification.
- ITIL Foundation