Manager, IT Data Operations Specialist : Global IT - Job ID: 1978

Data Issue Management & Vendor Coordination

Act as the primary point of contact for identifying, documenting, and tracking data-related issues.
Create detailed tickets and work directly with external vendors (e.g., IQVIA, Veeva Systems) to troubleshoot and resolve data discrepancies.
Coverage includes coordinating testing and validation of vendor-delivered fixes to ensure issues are fully resolved before closure.
Maintain clear documentation of issues, root causes, and resolutions.

Data Investigation & Root Cause Analysis

Partner with internal stakeholders to investigate data questions and anomalies across systems.
Perform deep-dive analysis across multiple platforms (CRM, data warehouse, vendor feeds) to identify root causes.
Collaborate with internal IT teams to trace data flow issues across integrations (e.g., SFTP, APIs)
Escalate and route issues appropriately based on findings.

Ad Hoc Reporting & Data Support

Pull and analyze ad hoc data requests to support business questions.
Validate data accuracy and reconcile discrepancies across sources.
Support reporting tools such as Tableau or Power BI.

Stakeholder Engagement

Serve as a bridge between business teams (Commercial, Medical, Patient Services) and technical teams.
Translate business questions into structured data investigations.
Provide clear communication on issue status, timelines, and resolutions.

Data Quality & Continuous Improvement

Identify recurring data issues and recommend process improvements.
Support data quality monitoring and governance efforts.
Contribute to documentation of data flows, business rules, and standard operating procedures.