Manager, IT Controls and Compliance

About the role

The Manager, IT Controls and Compliance role at Georgia System Operations Corporation (GSOC) is responsible for leading IT controls, compliance, audit readiness, and service-management capabilities that support Shared Services IT across GSOC, Georgia Transmission Corporation (GTC), and Oglethorpe Power Corporation (OPC).

Responsibilities

• Partner with IT leadership and business stakeholders to understand control and process needs, establish priorities, and align initiatives with company strategy and business requirements.

• Develop and maintain IT policies, standards, controls, procedures, process documentation, and ownership assignments.

• Oversee the design, implementation, operation, testing, assessment, reporting, and continuous improvement of IT internal controls.

• Support IT controls required for Sarbanes-Oxley and NERC CIP compliance and promote adherence to applicable laws, regulations, industry standards, corporate policies, guidelines, and procedures.

• Cook with internal and external auditors during independent assessments, provide clear and timely support, and ensure audit evidence and control documentation are complete and accurate.

• Partner with IT leadership to develop, track, and complete management action plans when control gaps or audit findings are identified.

• Lead IT service-management processes, including change, incident, knowledge, asset, software license, and vendor management.

• Ensure new and revised controls and processes are appropriately tested before implementation and monitored for ongoing effectiveness.

• Develop and report operational metrics, control-performance information, process results, risks, issues, and improvement opportunities.

• Provide leadership and support during major incidents, disaster recovery events, business continuity activities, and security incident response and recovery plan activation.

• Build and maintain productive relationships with IT peers, business stakeholders, auditors, vendors, and other partners while promoting responsive customer service.

• Manage the department budget, forecasts, expenditures, contracts, purchase orders, and related cost-management responsibilities.

• Lead team staffing, work allocation, performance management, coaching, development, training, coverage planning, and retention activities.

• Communicate a clear vision and strategy, model high standards for integrity and cooperation, and foster innovation and continuous improvement.

• Manage routine departmental administration, reporting, operational metrics, timesheets, and other personnel-related processes.

Requirements

• Bachelor's degree in Computer Science, Business Administration, Information Technology, Engineering, or a related field. Equivalent combination of education, training, and directly related work experience may be considered.

• Ideal 10+ years of relevant experience in areas such as IT, IT audit, application support, software engineering, IT service management, agile delivery, cloud infrastructure, virtualization, business analysis, or technology operations.

• Associate degree in a related field with ideally, 14+ years of relevant experience, including approximately 5+ years in a supervisory or leadership role, may be considered as equivalent experience.

• 18+ years of directly related experience, including approximately 5+ years in a supervisory or leadership role, may also be considered as equivalent experience.

• Experience leading IT controls, compliance, audit, service-management, or process-improvement work in a complex technology environment.

• Strong verbal and written communication skills with the ability to work effectively with technical teams, business stakeholders, leadership, auditors, and vendors.

• Excellent organization, time management, analytical thinking, creative problem-solving, and relationship-management skills.

• Demonstrated people-leadership capability, including performance management, personnel development, resource utilization, work direction, and team dynamics.

• Ability to balance strategic priorities, operational needs, regulatory requirements, customer expectations, team capacity, and business risk.

Qualifications

• Relevant certifications in IT service management, IT audit, controls, risk, compliance, cybersecurity, project management, or agile practices are preferred but not required.

Benefits

• Medical, Dental, Vision

• 401(k) Match

• Parental Leave

• Education Assistance

• Annual Performance Bonus

• Paid Time Off

• Volunteer Time Off