Manager, IT Applications & BI

Responsibilities

• Manage and support core business applications, including ERP, MES, reporting, and departmental systems.
• Oversee application configuration, upgrades, integrations, testing, documentation, and user support.
• Partner with business teams to identify system improvements and process automation opportunities.
• Ensure application reliability, performance, security, and compliance with company standards.
• Manage relationships with software vendors, consultants, and implementation partners.
• Lead the development and maintenance of business intelligence dashboards, reports, and analytics solutions.
• Work with stakeholders to define reporting requirements, key performance indicators, and data needs.
• Support data-driven decision-making through effective visualization, analysis, and reporting tools.
• Promote best practices for data governance, reporting standards, and self-service analytics.
• Lead, coach, and develop application support and business intelligence team members.
• Manage project priorities, timelines, resources, and deliverables.
• Cook up cross-functional projects involving IT systems, process improvements, and data initiatives.
• Communicate project status, risks, and recommendations to leadership and stakeholders.
• Establish and monitor service levels, support procedures, and continuous improvement practices.
• Serve as a trusted technology partner to business departments.
• Translate business requirements into technical specifications and practical solutions.
• Evaluate current processes and recommend system or reporting improvements.
• Provide training, documentation, and user guidance for supported applications and BI tools.
• Support management efforts related to new systems, upgrades, and process changes.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Business, Data Analytics, or a related field; equivalent experience may be considered.
• 5+ years of experience supporting business applications, ERP/MES systems, business intelligence platforms, or enterprise reporting solutions.
• 2+ years of supervisory, team lead, or project leadership experience.
• Experience with business intelligence tools such as Power BI, SQL Server Reporting Services, or similar platforms.
• Strong understanding of databases, data structures, reporting, integrations, and application support processes.
• Experience gathering business requirements and translating them into system or reporting solutions.
• Strong project management, problem-solving, communication, and organizational skills.
• Ability to work effectively with both technical and non-technical stakeholders.

Preferred Qualifications

• Experience in manufacturing, paper, packaging, distribution, or process-industry environments.
• Experience with Manufacturing Execution Systems (MES), Enterprise Resource Planning (ERP) systems or similar platforms.
• Knowledge of SQL, data warehousing, ETL processes, APIs, or application integrations.
• Experience with ITIL, change management, cybersecurity standards, or data governance practices.
• Project management certification or experience managing system implementation projects.