Manager - Intake - Home Health & Hospice - Full-Time

About the role

Manager - Home Health and Hospice Intake position at Mercy, located at 1630 Des Peres Rd, 63131. The role oversees Hospice Intake for the East region, leads strategic alignment and integration of Intake services across additional Hospice communities, with future expansion to include Home Health Intake.

Responsibilities

• Lead and coordinate Hospice and Home Health Intake operations across Mercy Ministries.
• Ensure a consistent, efficient, and high-quality experience for patients, families, referral partners, and caregivers.
• Oversee Hospice Intake for the East region and serve as a key leader in strategic alignment and integration of Intake services across additional Hospice communities.
• Drive process standardization, support caregiver engagement and development, optimize resource utilization, and monitor operational, quality, and service metrics.
• Work collaboratively with leaders, physicians, referral sources, and caregivers across Hospice, Home Health, and the broader health system to improve communication, streamline workflows, and support continued growth and excellence in post‑acute care services.

Requirements

• Graduate from a school of nursing (required).
• Minimum 3 years of nursing experience.
• Active RN license in the state of practice.
• BLS Certification to be obtained within 90 days of hire.
• Demonstrated skill in human relations and communications.
• Broad understanding of the patient care process and ability to demonstrate clinical expertise in the area of responsibility.

Qualifications

• Preferred: Bachelor’s degree in nursing.
• Preferred: Previous leadership/management experience.
• Preferred: Certified Hospice and Palliative Nurse (CHPN) certification.

Skills

• Human relations and communication.
• Process standardization and workflow optimization.
• Caregiver engagement and development.
• Operational, quality, and service metrics monitoring.
• Collaboration with interdisciplinary teams.

Benefits

• Medical, dental, and vision coverage.
• Paid time off.
• Tuition support.
• Matched retirement plans (for team members working 32+ hours per pay period).

Schedule

• Monday – Friday, 8:00 a.m. – 4:30 p.m.
• On‑call rotation required.