Manager, Inside Sales

Talent Recruitment, Development & Training

Foster an environment focused on exceeding revenue expectations, activity leading to desired outcomes, and continuous training to support accelerated development.
Develop a structured ongoing recruitment & onboarding process to attract and retain premier entry-level talent.
Design and implement comprehensive sales training program that continuously enhances skillsets, sales techniques, and overall product knowledge.
Conduct bi-weekly one-on-one coaching sessions to provide mentorship, career development guidance, and performance feedback.
Develop and maintain sales manuals, training materials, and best-practice guidelines for accountability and performance improvement.
Assist in the planning, communication, and execution of ticket sales campaigns, special projects, and strategic sales initiatives.

Performance Management

Establish and communicate clear revenue goals while accurately tracking individual and team performance.
Coach towards aggressive daily and weekly activity expectations, providing feedback, guidance, and leadership.
Assist team on sales appointments, meetings, calls, and game-day responsibilities.
Develop innovative sales contests, incentives, and recognition programs to drive inspiration and results.
Ensure internal system compliance and reporting outputs across all aspects of daily activities and outcomes.
Deliver first-class customer experience, strengthening retention and renewals.

Game Day & Event Responsibilities

Organize and oversee Inside Sales team responsibilities on game days, including prospecting events and networking opportunities.
Attend Suns and Mercury home games, leveraging events and in-game activations to acquire potential customers.
Support the execution of special ticketing promotions, group outings, and fan engagement initiatives.

Collaboration & Leadership

Work closely across departments, including Marketing, Fan Experience, and Business Intelligence, to align on campaigns and initiatives.
Ensure that all Inside Sales Consultants are delivering a first-class customer experience, strengthening retention and renewals.
Provide leadership, mentorship, and development opportunities to create a strong pipeline of future sales talent within the organization.
Perform other duties as assigned to support the overall ticket sales and service strategy.

Skills And Experience

• Strong relationship-building skills, with a customer-first mindset and the ability to engage with executives and high-value clientele.
• Detail-oriented and highly organized, with exceptional time-management skills to oversee multiple projects and ensure timely follow-ups.
• High-energy, self-motivated professional with a strong drive to generate revenue and exceed sales targets.
• Excellent problem-solving abilities, able to remain calm and focused in fast-paced, high-pressure situations.
• Strategic thinker, capable of identifying opportunities, analyzing data, and implementing successful sales tactics.
• Proficiency in CRM platforms, analytics tools, and presentation software to track performance and enhance sales efforts.
• Commitment to delivering a white-glove service experience, ensuring client satisfaction and long-term retention.
• Exceptional verbal and written communication skills, with the ability to adapt messaging for diverse audiences.
• Flexible availability, including the willingness to work evenings, weekends, and select holidays as required for games and events.
• Bachelor’s degree in business, marketing, sports management, or a related field from an accredited college or university preferred.
• 3-5 years of ticket sales or service experience within the sports and entertainment industry.

Benefits & Perks

Competitive medical, dental, vision, life and disability coverage options
Paid vacation, sick time, volunteer time and company holidays
401(k) plan with Player 15 Group match
Team member experiences throughout the year including team offsites, catered lunches, coffee stands, ice cream trucks and more
Team swag throughout the year plus employee discounts at our Team Shop and online store
Complimentary tickets to Phoenix Suns, Phoenix Mercury, and Valley Suns games, plus other local sporting events and concerts, as available
Access to amenities, including: Full fitness center with locker rooms and showers
Indoor/outdoor basketball courts
Pickleball court
Golf simulator and putting green
Player 15 Group is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.