Manager, Information Technology (Service Desk)

As one of the nation's Top 15 Health Systems, recognized by Premier and Modern Healthcare, Valley Health is a place where excellence, compassion, and purpose come together. This distinction reflects our commitment to exceptional patient care, clinical quality, and the caregivers who make it all possible.

About the role

As an IT Manager, you will oversee and manage all aspects of the day-to-day operations of information technology infrastructure and systems in your areas of responsibility. You will be the lead point of contact for troubleshooting companywide IT issues, resolving software and systems issues, and making recommendations on areas of process improvements to IT senior leadership. Your role involves implementing IT strategies, ensuring network security, managing IT hardware/infrastructure, and providing technical leadership support to employees. You will collaborate with cross-functional teams to align IT initiatives with business goals and regulatory requirements. The IT Manager manages daily functions of assigned areas, ensures continuity of services, and prepares long and short-range goals for your assigned teams. You will identify development opportunities, enhancements, and maintenance priorities for all areas of responsibility.

Responsibilities

• Coordinate with internal collaborators to develop corrective and preventative actions to address identified non-conformities
• Keep up-to-date with industry best practices, regulatory requirements, and proactively identify areas for improvement
• Review Key Performance Indicators (KPIs) and take action as needed to improve IT-related performance
• Hire, train, mentor, and provide performance management or corrective actions following policy

Requirements

• Bachelor's degree or equivalent work experience in healthcare information technology or relevant field
• 5+ years of healthcare IT experience
• 2+ years of management, supervisory, or leadership experience

Qualifications

• Strong knowledge of IT operations, network infrastructure, server administration, and/or enterprise software applications
• Experience with information security practices and risk management
• Proficiency in project management methodologies and tools
• Excellent leadership and team management skills, business acumen, and technology proficiency
• Strong problem-solving and analytical abilities
• Effective communication and interpersonal skills; excellent customer service
• Attention to detail
• Expert knowledge of IT best practices, policies, and regulations

Benefits

At Valley Health, we believe everyone is a caregiver, and our goal is to create an environment where our caregivers thrive physically, financially, and emotionally. In addition to a competitive salary, our most popular benefits for full-time employees include:

• A Zero-Deductible Health Plan
• Dental and vision insurance
• Generous Paid Time Off
• Tuition Assistance
• Retirement Savings Match
• A Robust Employee Assistance Program to help with many aspects of emotional wellbeing
• Membership to Healthy U: An Incentive-Based Wellness Program
• Health savings account & flexible spending account for childcare
• Life insurance, short-term and long-term disability
• Professional development
• Discounts to on-campus dining and other perks as the largest employer in the region

To see the full scale of what we offer, visit valleyhealthbenefits.com.

Pay

$57.50 - $86.25 per hour

Schedule

First Shift (United States of America)