Manager, Indirect Underwriting - Auto (Operations and Lender Support)

About the role

The Manager, Operations and Lender Support will oversee the underwriting department, guiding its operations and development. They will also manage the team, ensuring they meet performance metrics and operational goals.

Responsibilities

• Demonstrate sound analysis and judgment in managing underwriting, processing, and related functions.
• Prepare, monitor, and maintain reporting and analytics for department functions.
• Manage the department staff, including hiring, scheduling, training, coaching, and performance management.
• Ensure staff adhere to policies, procedures, state and federal laws and regulations.
• Resolve issues communicated to the department by the credit unions or dealerships.
• Communicate all issues and production of the department to operations leadership.
• Staff Support & Development: Lead and support team meetings and training. Coordinate staffing to maintain overall operations production expectations. Coordinate supervision of staff. Ensure consistent documentation and communication of process changes. Maintain a professional and positive level of communication. Ensure timely responses & resolution to operational issues for all dealer and credit union partners. Communicate all issues, production or otherwise. Collaborate to resolve client and internal support issues.
• Coordination & Communication with Operations Leadership (AVP, Director, Supervisors): Lead and support team meetings and training. Coordinate staffing to maintain overall operations production expectations. Coordinate supervision of staff. Ensure consistent documentation and communication of process changes. Maintain a professional and positive level of communication. Ensure timely responses & resolution to operational issues for all dealer and credit union partners. Communicate all issues, production or otherwise. Collaborate to resolve client and internal support issues.
• Business Leadership & Stakeholder Support: Be a subject matter expert for all relevant systems and processes. Recommend and implement process improvements geared toward increased accuracy, improved turn time, improved service levels and maximization of revenue. Participate in implementations for new clients and/or new products. Monitor to ensure service levels and agreements are met. Document new client procedures and train team on service requirements. Support existing business partner relationships. Support functional system testing and releases in UAT, training, and production environments. Ensure service levels agreements are met.

Requirements

MUST BE LOCATED IN ONE OF THE FOLLOWING STATES: Colorado, Florida, Texas, Illinois, Arizona, Washington, Georgia, Hawaii.

Qualifications

• Bachelor’s degree preferred or commensurate experience.
• 10 years’ experience working in a dealer, automotive finance, or industry specific environment.
• 3 Years management experience of staff including hiring, training, and development.
• Demonstrated operational workflow and analysis experience through practical work experience.
• General knowledge of financial industry policies and operations.
• Knowledge of indirect auto lending or leasing, lending operations, and regulatory compliance.

Skills

• Ability to interface with corporate leaders / executives for the purpose of creating and furthering a business relationship on behalf of Origence.
• Excellent communication skills (including verbal, written & documenting).
• Working knowledge of Microsoft Office products.
• Working knowledge of PowerPoint functionality to create presentations.

Benefits

Flexible Working Environment
Paid Time Off
401k (8% match)
College Tuition Benefits/ Tuition Reimbursement
Good Benefits options
Company Culture! Cultural and Holiday celebrations, Theme days like Star Wars Day & Bring your Kids to Work Day, Monthly Townhalls and Quarterly Company Meetings that ensure awareness, inclusion, and transparency.

Pay

The starting salary range for this full-time position is $99,400 - $124,300 per year. This base pay will take into consideration internal equity, candidate’s geographic region, job-related knowledge and experience among other factors.

Schedule

This position is eligible for an annual bonus to provide an incentive to achieve targeted goals. Bonuses are awarded at company’s discretion on an individual basis.

Origence

Origence is an equal opportunity employer. All recruitment, hiring, training, compensation, benefits, discipline, and other terms and conditions of employment will be based upon an individuals’ qualifications regardless of race, religion, color, sex, gender identity, sexual orientation, national origin, ancestry, military service, marital status, pregnancy, age, protected medical condition, genetic information, disability or any other category protected by federal, state or local law.