Manager In Training - North East Region

About the role

Responsible for leading all aspects of customer relationships delivered through the branch. This encompasses retail, small business relationships, and community business development. Responsible for branch profitability and branch operations. Supervises all branch positions, including hiring, performance management, reviews and salary recommendations. Ensures compliance with operational procedures, and is responsible for audit scores. Supports branch sales and service goals by training, coaching and developing branch staff. Provide on the spot coaching to employees relevant to member service, referrals, sales and operational integrity. Resolves escalated issues keeping Mentor Branch Manager informed. Assumes managerial duties in the absence of the Mentor Branch Manager or Branch Management at assigned branch.

Reports to: Regional Director
Supervisory or Managerial Responsibility: Indirectly, all branch positions during training and observation; directly or indirectly (depending upon business need).
Contacts: Credit Union members, merchants, vendors, other financial institutions, miscellaneous Bellco departments and employees.

Qualifications

• College degree or equivalent work experience is required
• Prefer 2+ years teller/operations experience
• One year sales and customer service preferably in financial services
• Supervisory/lead/coaching experience preferred
• Must have a valid Driver's License and provide proof of valid insurance (required for employees who drive in routine performance of their jobs)

Responsibilities

• Demonstrates Bellco's Act Nice Behaviors and Core Values in all interactions with members, prospective members, and personnel in other Bellco departments
• Responsible for overall branch financial results, operations effectiveness, productivity, and cost effectiveness. Track and report sales and operational productivity. Ensures goals are met for other business groups/partners that work with the branch (investments, etc.)
• Responsible for the data-gathering, research, development and accomplishment of an annual branch marketing, business development, sales and service plan. Assists in defining and developing strategy needed to set or meet organizational goals
• Successfully develops and follows an annual operating plan and budget leading to expense control, select purchasing and efficient property management
• Understand and communicate various types of loan and deposit products. Communicates key mortgage product features including LTV, discount points and rate bumps, escrows, mortgage insurance, etc.
• Manages the branch to achieve sales and growth goals, conducts weekly sales sessions, performs periodic sales audits, coaches and develops sales staff
• Personally manages the largest, most profitable relationships at the branch, as identified by profitability analysis
• Evaluates, develops, motivates and trains branch personnel, coaches staff in sales and service activities. Creates a positive sales and service environment by training, coaching and developing branch staff. Ensures branch staff has strong product and process knowledge. Accurately enter and complete transactions including loan applications in Bellco systems
• Manages losses and other risk issues and ensures financial losses are within acceptable guidelines
• Manages operations of the branch, including responsibility for audit scores. Ensure compliance with Operational Procedure Manuals. Ensure monthly branch audits are completed accurately and in a timely manner. Produce daily, weekly & monthly audit reports. Ensures branch effectiveness and adherence to all branch operations, procedures, and compliance. Maintains thorough knowledge of lending process, Security and Fraud procedures, and functions of all automated equipment. Serves as a branch-wide source of knowledge on credit union operating procedures in order to provide necessary support to branch staff
• Conducts ongoing analysis of branch activities, workflow and operations with a specific strategy devised towards meeting corporate goals
• Act as backup and provide support to Mentor Branch Manager or branch management across entire branch network
• Performs other related duties as assigned by management

Skills

• Loan experience preferred
• Strong interpersonal, sales, and relationship management skills
• Strong written, verbal and communication skills
• Ability to provide leadership and handle multiple priorities under time constraints
• Working knowledge of Microsoft Office desktop applications
• Strong operational skills
• Strong service skills
• Coaching and training abilities with willingness to sell products and services and to coach others to do so
• Ability to work independently without supervision
• Can accurately and efficiently enter data and update member financial records via computer terminal
• Ability to accurately maintain a teller drawer

Benefits

Bellco Credit Union provides a comprehensive benefits package to all regular, full time and part time employees, including: Medical, Dental, Vision, 401(k) with company match, Supplemental Life Insurance, Paid Vacation, Paid Sick Days, and Paid Holidays.

In addition to base compensation, Bellco Credit Union offers bonuses for the following roles:

• Non-exempt branch roles may earn monthly bonuses for meeting production goals and quarterly bonuses for meeting team goals
• Exempt branch roles may earn quarterly bonuses for production and team goals
• Exempt non-branch management roles may be eligible for an annual managerial bonus
• Non-branch non-management roles may be eligible for on-the-spot bonuses for extraordinary performance

Work Environment: Office environment. Mobility throughout department. Travel between branches. In order to meet the financial service needs of our members, position may necessitate changes in hours or location.