Manager in Training (MIT)

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About the role

Provide overall day-to-day direction to store personnel to ensure efficient and quality service to customers. The Store Manager in training will supervise and train technicians, manage inventory, monitor employee-customer interactions, complete required paperwork, and implement cost control measures to ensure profitability and growth of the location.

Responsibilities

• Ensure store is open and closed on time daily.
• Schedule staff to provide service.
• Provide overall direction to personnel to meet and exceed store goals.
• Monitor workflow to ensure vehicles are serviced within specified time limits.
• Provide prompt and courteous customer service; answer questions, resolve customer problems and complaints, and ensure consistent recommendation of services.
• Review transactions for voids, hand invoices, and cash shortages to detect and control theft.
• Supervise and train personnel, including hiring, scheduling, training, counseling, corrective action, performance evaluations, and termination.
• Continuously educate employees on product/service offerings.
• Ensure proper tools are on hand to do the job.
• Set an example of superior service system performance and train others accordingly.
• Complete daily, weekly, and monthly paperwork on a timely basis.
• Maintain adequate inventory levels; order supplies as needed.
• Provide service to customer vehicles, including checking and changing fluids and filters, airing tires, and specialized services such as transmission, differential, and radiator services.
• Input customer and maintenance information into the computer; explain service to customers and accept payment.
• Maintain and enforce proper cash controls (e.g., follow check acceptance policy, prepare deposits, maintain cash drawer).
• Complete store inspections weekly; correct discrepancies with assistance from the General Manager or Regional Manager if necessary.
• Oversee and direct daily clean-up to maintain a clean, presentable facility and grounds.
• Observe and comply with safety rules and regulations.
• Perform related duties as assigned.

Requirements

• Ability to read and write English.
• Previous management/supervisory experience.
• Good technical knowledge and math skills.
• Ability to operate equipment including overhead and floor-mounted oil and grease guns, coolant exchange machine, differential pump, transmission fluid exchange machine, and calculator.
• Ability to reach four feet in height overhead, bend, stretch, and use stairs constantly.
• Effective communication with General Manager, customers, co-workers, Regional Manager, and corporate personnel.
• Mobility is required.

Working Conditions

This position works in a garage environment 100% of the time. Exposure to heavy equipment, slick surfaces, and hot-cold temperatures may occur. Limited travel may be required.

Major Accountabilities

• Timeliness and quality of service provided.
• Well-trained and efficient store management staff; effective employee relations.
• Profitable and efficient stores; meet or exceed sales goals.
• Effective and timely labor control.
• Well-maintained building and grounds.
• Timely and accurate paperwork; accurate data input in the computer.
• Effective and accurate cash controls.
• Adequate inventory levels; timely purchasing of supplies.
• Prompt and courteous customer service.
• Safe work habits for self and store personnel; hold monthly safety meetings.
• Maintain clean and proper uniform and good hygiene; enforce requirements for store personnel.
• Act as a model of excellence for store personnel.
• Communicate and enforce all company rules and policies.
• Attend manager meetings each month.
• Investigate promptly and accurately any customer service issues.
• Investigate and report any employee issues or concerns to supervisor and appropriate corporate personnel.
• Follow and enforce all environmental rules and policies.
• Follow and enforce all state of Michigan and Federal labor codes as they apply.

Pay

$18-$20 per hour

Further questions about the job? Email us at: hr@msauto.com