Manager in Training

About the role

The Store Manager at True North is responsible for leading and managing the overall performance, operations, and profitability of the store. This role includes providing leadership and direction to all store team members, ensuring compliance with company policies, and serving as the primary liaison between the store and the Zone Manager.

Responsibilities

• Maintain overall responsibility for store safety, cleanliness, and operational readiness
• Lead, train, coach, and develop team members to meet performance expectations
• Plan, assign, and manage staffing levels and schedules to meet business needs
• Monitor and address team member performance, including recognition and corrective action
• Respond to emergencies to ensure the safety and security of guests, team members, and assets
• Ensure delivery of exceptional customer service in accordance with company standards
• Provide overall leadership and accountability for store operations and results
• Recruit, hire, onboard, train, and retain a high-performing store team
• Set clear expectations, goals, and priorities for Assistant Managers, Shift Managers, CSRs, Food Service Cook, and the Food Service Lead
• Conduct performance evaluations and address performance issues in a timely and professional manner
• Foster a positive, inclusive, and results-driven work environment
• Ensure effective succession planning and development of future leaders
• Promote customer loyalty and enroll customers in the rewards program
• Address escalated customer complaints and resolve issues within company guidelines
• Monitor customer service trends and implement improvements as needed
• Serve as a role model for service excellence and brand standards
• Ensure store, fuel, and food service operations meet company standards and regulatory requirements
• Oversee inventory management including ordering, receiving, audits, rotations, and shrink control
• Conduct regular audits of high-risk inventory including lottery, tobacco, and controlled items
• Review DVR and other monitoring systems to ensure safety and operational compliance
• Ensure merchandising standards and planograms are executed consistently
• Maintain the safety, cleanliness, and appearance of all interior and exterior store areas, including restrooms, sales floor, fuel areas, parking lot, and surrounding grounds, in accordance with brand standards
• Identify, troubleshoot, and report maintenance and equipment issues in a timely manner
• Coordinate with maintenance and vendors to resolve facility issues
• Ensure compliance with safety procedures, emergency protocols, and environmental requirements
• Manage labor budgets and scheduling to align with business needs
• Run and review operational and financial reports
• Reconcile store documentation and ensure accurate recordkeeping
• Oversee banking procedures and ensure deposits are completed in accordance with company policy
• Maintain required documentation and reporting including PDI and compliance reporting

Requirements

• Ability to lead and manage store operations independently
• Strong organizational, communication, and problem-solving skills
• Ability to analyze performance data and make sound business decisions
• Ability to follow and enforce company policies, procedures, and safety standards
• Maintain proper uniform and professional appearance standards
• Must be available to work a minimum of 45 hours per week and provide support 24 hours per day, 7 days per week by being on duty or on call
• Must possess and maintain a valid driver’s license
• Must have access to a reliable vehicle for banking and business purposes
• Must meet the minimum age requirements for selling alcohol in the state in which the position is located (18 years of age in Ohio, Michigan, and Wisconsin, 21 years of age in Illinois)

Qualifications

• High school diploma or equivalent
• Previous customer service or cashier experience
• Previous experience supervising others

Skills

• Leadership
• Training and Development
• Customer Service
• Inventory Management
• Facilities Maintenance
• Financial Management
• Emergency Response

Benefits

True North offers competitive benefits including health insurance, retirement plans, paid time off, and more.

Pay

Compensation is commensurate with experience.

Schedule

This role requires flexibility and availability to work a minimum of 45 hours per week and provide support 24 hours per day, 7 days per week by being on duty or on call.

Additional Information

True North is an equal opportunity employer and considers applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other legally protected class.