Manager in Training

About the role

The Store Manager at True North is responsible for leading and managing the store's operations, ensuring customer satisfaction, and maintaining a safe and efficient environment.

Responsibilities

• Maintain overall responsibility for store safety, cleanliness, and operational readiness
• Lead, train, coach, and develop team members to meet performance expectations
• Plan, assign, and manage staffing levels and schedules to meet business needs
• Monitor and address team member performance, including recognition and corrective action
• Respond to emergencies to ensure the safety and security of guests, team members, and assets
• Provide overall leadership and accountability for store operations and results
• Recruit, hire, onboard, train, and retain a high-performing store team
• Conduct performance evaluations and address performance issues in a timely and professional manner
• Foster a positive, inclusive, and results-driven work environment
• Ensure effective succession planning and development of future leaders
• Ensure consistent communication with team members through daily directions and scheduled meetings
• Ensure store, fuel, and food service operations meet company standards and regulatory requirements
• Oversee inventory management including ordering, receiving, audits, rotations, and shrink control
• Conduct regular audits of high-risk inventory including lottery, tobacco, and controlled items
• Monitor in-ground gasoline storage inventory
• Review DVR and other monitoring systems to ensure safety and operational compliance
• Ensure merchandising standards and planograms are executed consistently
• Maintain the safety, cleanliness, and appearance of all interior and exterior store areas, including restrooms, sales floor, fuel areas, parking lot, and surrounding grounds, in accordance with brand standards
• Identify, troubleshoot, and report maintenance and equipment issues in a timely manner
• Coordinate with maintenance and vendors to resolve facility issues
• Ensure compliance with safety procedures, emergency protocols, and environmental requirements
• Manage labor budgets and scheduling to align with business needs
• Run and review operational and financial reports
• Reconcile store documentation and ensure accurate recordkeeping
• Oversee banking procedures and ensure deposits are completed in accordance with company policy
• Maintain required documentation and reporting including PDI and compliance reporting

Requirements

• Ability to lead and manage store operations independently
• Strong organizational, communication, and problem-solving skills
• Ability to analyze performance data and make sound business decisions
• Ability to follow and enforce company policies, procedures, and safety standards
• Maintain proper uniform and professional appearance standards
• Must be available to work a minimum of 45 hours per week and provide support 24 hours per day, 7 days per week by being on duty or on call
• Must possess and maintain a valid driver’s license
• Must have access to a reliable vehicle for banking and business purposes
• Must meet the minimum age requirements for selling alcohol in the state in which the position is located (18 years of age in Ohio, Michigan, and Wisconsin, 21 years of age in Illinois)
• Must hold a high school diploma or equivalent
• Must have prior customer service or cashier experience
• Must have previous experience supervising others

Physical Requirements

• Ability to stand or walk for extended periods of time
• Ability to bend, reach, and perform repetitive motions
• Ability to regularly lift up to 25 pounds and occasionally lift up to 50 pounds
• Ability to drive a vehicle
• Ability to perform physical tasks requiring moderate exertion in varying outdoor weather conditions