Manager In Training

About the role

A Manager In Training with The Restaurant Store supports the daily operations of a retail location. Under the direction of the Regional Manager, this role is responsible for accomplishing operational goals encompassing sales, marketing, staffing, inventory control, and customer relations. Candidates are enrolled in a 6-month, comprehensive Manager In Training Program upon hire, providing in-depth guidance on leadership skills and philosophies, as well as extensive training in all departments. Upon completion, candidates are placed into a permanent management position that best fits their skills and development.

Responsibilities

• Support the management of a ~30,000 sq. ft. warehouse/retail operation in a business-to-business sales environment and lead operations in the absence of the Branch Manager.
• Maintain a detailed understanding of the location’s daily functions and operational needs; manage customer sales issues and assist the Branch Manager with scheduling.
• Develop and train 15–25 team members to ensure consistent processes and procedures while role-modeling company values.
• Utilize DISC profiling to build a cohesive and high-performing team.
• Maintain accurate inventory control and ensure compliance with regulatory and quality standards.
• Support department managers with daily operations (inventory, merchandising, sales).
• Ensure company standards and procedures are followed, including managing escalated customer/employee complaints, incident reports, and legal actions.
• Support Membership and Gold Membership growth year over year within the local market.
• Promote the growth and utilization of TRS.com across the customer base.
• Manage the overall safety and maintenance needs of the building and equipment.

Physical Requirements

• Work is performed while standing and/or walking, up to and including 9 hours/day.
• Requires effective communication using speech, vision, and hearing.
• Requires regular use of hands for simple grasping and fine manipulations.
• Requires regular bending, squatting, crawling, climbing, and reaching.
• Requires the ability to regularly lift, carry, push, or pull medium weights, up to 50 lbs.

Requirements

• Minimum of 2 years of relevant experience in retail and/or supply chain management overseeing site operations and sales.
• Proficiency with MS Office (Outlook, Word, Excel, PowerPoint).
• Experience with CRM systems and project management tools.
• Strong analytical and problem-solving skills.
• Strong verbal and written communication skills; ability to explain technical and complex concepts clearly.
• Demonstrated ability to manage multiple assignments and deadlines in a fast-paced environment.
• Ability to adapt quickly as business needs change; emotional intelligence and diplomacy in difficult situations.
• Service leadership approach with a desire to exceed expectations.

Benefits

• Medical, vision, and dental coverage.
• Paid time off (PTO).
• Paid maternity and parental leave.
• Life insurance and disability coverage.
• Dependent Care FSA.
• 401(k) matching.
• Employee Assistance Program.
• Wellness incentives.
• Company discounts.
• AT&T & Verizon discounts.
• Bonus opportunities.
• Accident and critical illness insurance.
• Adoption assistance (available at HQ locations only).
• On-site fitness centers.
• Dog-friendly offices.