Manager in Training
About the role
SBM’s Manager-in-Training (MIT) is a rigorous 9-week program built to develop emerging leaders through on-the-job training and structured professional development. Participants gain structured virtual learning and in-person mentorship to accelerate leadership growth, on-site operations training across SBM’s core business operations, and direct mentorship with site leadership, safety, and client operations. Core skills developed include team development and performance management, client engagement and relationship management, and safety program management. Graduates leave with a strong operational foundation, enhanced leadership abilities, and the confidence to drive performance across SBM sites. The Assistant Operations Manager will be responsible for assisting with coordinating and directing operations necessary to carry out contractual responsibilities between SBM and customers including all necessary planning, supervision, budgeting, vendor and supply contact, customer relations and other high level managerial or supervisor responsibilities.
Responsibilities
- Assist with developing work schedules to ensure adequate service
- Prepare schedules for service personnel, assigns personnel to routes
- Assist with inspection and evaluation of establishment for program compliance, i.e., safety, quality, and service
- Assist with inventory supplies and equipment
- Investigate and promote improved equipment and methods
- Review customer requests for service to ascertain cause for service request, type of malfunction, and address with manager
- Assist with implementation