Manager in Training

Job Overview

The Assistant Operations Manager will assist with coordinating and directing operations necessary to carry out contractual responsibilities between SBM and customers including all necessary planning, supervision, budgeting, vendor and supply contact, customer relations and other high level managerial or supervisor responsibilities.

Roles & Responsibilities

• Aid in developing work schedules to ensure adequate service
• Prepare schedules for service personnel, assign personnel to routes
• Assist with inspection and evaluation of establishment for program compliance, i.e., safety, quality, and service
• Assist with inventory supplies and equipment
• Investigate and promote improved equipment and methods
• Review customer requests for service to ascertain cause for service request, type of malfunction, and address with manager
• Assist with implementation and execution of policies and goals
• Inspect plant and evaluate use of space and facilities
• Aid in plan, budget, and schedule modifications including cost estimates, bid sheets, and contracts
• Participate in the development of long-range plans, conceptual designs, and capital outlay requirements for program/process improvements
• Aid in coordination of program specifications, requirements for proposals and contracts, and associated documents
• Maintain a safe work environment for self and employees
• Aid in compliance with local, state, and federal regulations, such as, FLSA, OSHA, ADA, etc.
• Act as liaison between company, customers, clients, employees, and subcontractors
• Establish and maintain contact with contractors to ensure the smooth working of the contract process
• Conduct and attend meetings to communicate top down, and bottom up on a consistent real time basis, with customers, clients, and employees
• Aid in human resource concerns and issues

Qualifications

• Bachelor's degree in Business Management or a related field with 2+ years of experience, or equivalent combination of education and experience
• CPR/AED/First Aid certification (plus)
• Bilingual in Spanish/English (plus)
• Valid driver's license (may be required)
• Completed all safety and task training certification (may be required)
• May be required to be forklift certified

Core Skills Developed

• Team development and performance management
• Client engagement and relationship management
• Safety program management

Graduates Will Leave With

• A strong operational foundation
• Enhanced leadership abilities
• The confidence to drive performance across SBM sites