Manager in Training

Planet Fitness is looking for an energetic, self-motivated leader with a positive attitude to join our team as a Manager in Training. This role focuses on creating a positive staff and member experience through superior customer service.

About the role

As a Manager In Training, you will lead your team while ensuring an exceptional “Judgement Free” experience for Planet Fitness members, prospective members, and guests. You will assist the General Manager in daily operations and team development.

Responsibilities

• Assist the General Manager in creating staffing schedules to ensure all shifts are covered.
• Lead by example, training and coaching staff to provide exceptional customer service.
• Guide the team through systems and operations to achieve sales and membership goals.
• Assist in preparation of HR-related forms in a timely manner.
• Work with the General Manager to resolve employee and member issues professionally.
• Assist in disciplinary and termination activities.
• Provide 24/7 backup support for absent employees and remain reachable by phone.
• Uphold the integrity and security of staff files and sensitive company documents.
• Act as a brand ambassador by leading a judgement-free lifestyle.
• Assist in the training, development, pre-screening, hiring, onboarding, and recruiting of staff.
• Perform membership-related functions such as sign-ups, updates, cancellations, and transfers.
• Conduct prospective member calls and tours, assessing their membership needs.
• Delegate and oversee regular cleaning and sanitizing of all club areas and equipment.
• Perform comprehensive club walkthroughs to address safety, policy, and cleanliness concerns.
• Address maintenance and facility concerns, such as broken or missing equipment.
• Oversee the ordering of club supplies within a specific budget.
• Track Key Performance Indicators (e.g., signups, guest counts, cancellations).
• Manage marketing efforts by training staff on promotions.
• Assist in completing recorded info call inspections.

Requirements

• High school diploma or GED, or equivalent combination of education and experience.
• Prior management or supervisor experience preferred.
• Must be willing to become CPR/AED certified.
• Must be available to oversee staff and operations of a 24-hour facility.
• Must be willing to complete a background check.
• Must be willing to occasionally travel for training and to support other locations.
• Customer service background preferred.
• Basic computer proficiency.
• Superior problem-solving and leadership skills.
• Must complete required ASM Reading List and PFU courses on Leadership.
• Passion for fitness and health.
• Upbeat, positive attitude with strong interpersonal and communication skills.
• Punctuality, reliability, and professionalism in all interactions.
• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

Benefits

• Career advancement opportunities.
• Weekly pay with monthly bonus opportunities.
• Black Card membership, employee perks, rewards, and discounts.
• Paid breaks and paid time off.
• 401(k) & Roth Retirement savings plan (with employer match).
• Engaging team-building competitions, sales contests, and social events.