Manager in Training

Duties & Responsibilities

• Drive sales to exceed personal and store daily, weekly and monthly revenue goals while delivering outstanding customer service experience at the assigned stores.
• Support Sales Manager duties frequently acting as Manager on duty to accomplish the following objectives:
• Perform pre-testing as needed.
• Support training, coaching, and development of retail associates.
• Analyze daily/weekly/monthly/quarterly reports to ensure all staff members are achieving desired goals based on the assigned stores.
• Resolve customer issues and increase customer satisfaction.
• Communicate and execute company’s standards and directives to staff.

• Execute simple customer repairs, assemble lenses into frames and edge stock lenses to expedite delivery of eyeglasses, and ensure customer orders are delivered accurately and on time.
• Ensure brand standards are met in the lab area, and notify management of equipment malfunctions, incomplete orders, incorrect lenses, etc.
• Keep track of delivery time commitments to patients (Now Service, Ready When Promised) to ensure 100% compliance.

Key Qualifications

• You have retail management experience of at least one year in a fast paced retail environment.
• You have experience in a secondary leadership role or managed small sales teams.
• You’ve demonstrated outstanding sales performance throughout your retail career.
• You have the ability to multitask, prioritize and be flexible with changing business needs in a team environment.
• You have adaptability in adjusting to changing priorities, business needs, and plans.
• You have the skills necessary to communicate effectively with a diverse group of people.
• You are passionate about outstanding customer/patient care and eager to share that passion with others.
• You have a strong interest in learning, embracing and fostering innovation among your team.
• You are consistently promoting high work standards while empowering others to have an entrepreneurial mentality with our company.
• You have schedule flexibility.
• You are knowledgeable about MS Word, Google Docs, etc.
• Optical experience is a plus.