Manager in Training

Primary Responsibilities

• Execute the Mike’s Purpose, and deliver on our Team Member Promise.
• Ensure all customers leave satisfied by maintaining acceptable wash quality, staffing, and professionally handling customer complaints and damages.
• Aid the General Manager in achieving location goals.
• Ensure the location operates according to Mike’s Carwash standards and guidelines.
• Complete location orientation and training checklists.
• Ongoing coaching and training as needed, including S.O.C. completion and delivery on a weekly basis.
• Document and deliver feedback regarding performance and disciplinary items observed during shifts.
• Maintain cleanliness of all carwash areas, both visible and not.
• Participate in a structured management training program.
• Comply with company policies and procedures.
• Perform other duties as assigned.

Required Work Schedule

• Must work all scheduled shifts.
• Must work at least five days and 40 hours each week, including every other weekend (unless otherwise approved).
• Capable of closing at least two nights each week.
• Capable of opening one morning each week (on your own, Monday-Thursday only).
• Work five days the week leading up to Christmas.
• Ability to transfer between stores within market.

Physical Demands

• Communicate verbally and in writing.
• Hear at a conversational level.
• Use vision for depth perception and to distinguish between basic shades and colors.
• Continuous standing or walking.
• Sit, stoop, reach, and twist at the waist while rotating.
• Continuous repetitive movements, use hands for gripping pressure, and operate hand and foot controls.
• Lift up to 50lbs. for up to 3 feet.
• Pull up to 10lbs. for up to 10 feet and carry up to 50lbs. for 10 feet.
• Repetitive bending, kneeling, and balancing.
• Rarely climb stairs and ladders.

Work Environment

• Occasionally work with machinery with moving parts and wear gloves.
• Continuously work outdoors in temperatures ranging from 0-100 degrees Fahrenheit.
• Frequently work with chemicals and wear eye or hearing protection.

Performance Factors

• Customer Focus: High value on customers, listens to and represents customer feedback, anticipates customer needs, meets promises and commitments.
• Decision Making: Makes timely decisions, gathers relevant input, evaluates impacts, acts decisively, accepts consequences, defends rationale, corrects erroneous decisions.
• Empathy: Identifies with and cares about others, demonstrates genuine concern, respects and values people, perceives and is sensitive to emotions, advocates for others, demonstrates cross-cultural sensitivity and understanding, takes risks for others.
• Flexibility: Responds promptly to shifts, accepts new ideas, adapts methods, juggles priorities, modifies strategies, adapts personal style, maintains productivity during transitions, embraces and champions change.
• Problem Solving Ability: Analyzes and solves problems logically, defines causes, effects, impact, prioritizes steps, evaluates potential solutions, selects optimal solutions.
• Resilience: Continues toward goals despite difficulties, handles criticism and rejection, recovers quickly from setbacks, moves past obstacles without delay, recovers from unforeseen obstacles.
• Teamwork: Respects team members, prioritizes team mission and objectives, works toward consensus, meets deadlines, supports team decisions, recognizes contributions, behaves consistently with team values, provides feedback, responds positively to feedback.

Minimum Qualifications

• Reasoning and Development: Ability to deal with practical problems and implement solutions.
• Mathematical Development: Ability to score 80% on Money Handling Skills Assessment without a calculator.
• Language Development: Ability to read product manuals and reports, workplace rules and procedures, and use understandable English; speak with poise and confidence.