Manager In Training

Store location: 1030 Saxon Blvd, Orange City, Florida 32763

About the role

This essential leadership position directly supervises 2 or more full-time employees, including Assistant Manager(s), Lead Representative(s), and Customer Service Representative(s). The role focuses on ensuring excellent customer service, maintaining store standards, and fostering a positive work environment.

Responsibilities

• Recruit, hire, and train enthusiastic employees to deliver excellent customer service.
• Develop, manage, and assign tasks to maintain a clean, stocked, and organized store according to Company standards.
• Schedule employees within Company guidelines to meet business needs and maximize customer service.
• Implement non-discriminatory management practices in hiring, training, counseling, mentoring, and employee separation.
• Build positive and professional relationships with suppliers and resolve customer complaints promptly.
• Ensure regular and predictable onsite attendance while promoting a safe, positive public image in the community.
• Conduct timely performance appraisals in Workday, including 30-, 60-, 90-day, 12-month, and ongoing anniversary check-ins.
• Train employees on customer service, store image, marketing execution, safety procedures, and cash handling to reduce company risk.
• Ensure employees complete all required training in a timely manner.
• Facilitate proper communication among employees and establish periodic meetings with store employees and the District Manager.
• Develop action plans to address store needs and achieve objectives.
• Maintain store files, manuals, and required reports accurately and on time.
• Supervise stocking, display, and pricing of merchandise.
• Ensure all employment-related posters and signs are accessible to employees.
• Analyze daily sales and expense information to maximize sales and net profits.
• Budget and forecast P&L lines, manage merchandise margins, and safeguard all money received and disbursed.
• Perform financial analysis to maximize sales and net profits, and report discrepancies to the District Manager.

Requirements

• High school diploma or equivalent, plus 1 to 2 years of retail work experience or an equivalent combination of education, training, and experience.
• Ability to supervise and train employees on equipment, tools, and materials listed in Customer Service Representative (CSR), Lead CSR (LSR), and Store Assistant (SA) job descriptions.
• Ability to manage functions outlined in the CSR, LSR, and SA job descriptions.
• Proficiency or ability to acquire skills to use store computers for reports, inventory control, cash management, and employment forms.
• Valid driver’s license and dependable transportation.
• Open availability for scheduling.
• Ability to communicate orally and in writing in English.
• Ability to perform essential duties and physical functions described.
• Ability to work in the specified conditions and operate a motor vehicle.
• Ability to sit for long periods.

Certifications

• Food Server certificate (e.g., ServSafe) and Food Safety Management certification may be required.

Physical Requirements

• Ability to work a minimum of 50 hours per week.
• Exposure to cold or warm temperature extremes, including occasional work in a walk-in cooler, freezer, or outdoors.
• Occasionally lift and/or carry up to 30 pounds from ground to overhead (e.g., stocking inventory).
• Occasionally lift and/or carry up to 50 pounds from ground to waist (e.g., replenishing fountain syrups).
• Grasp, reach, and manipulate objects with hands for an entire shift, requiring eye-hand coordination.
• Push/pull with arms up to 20 pounds (e.g., using a hand-truck).
• Reach overhead for objects.
• Bend and twist at the waist.
• Communicate orally and operate a cash register or computer keyboard.
• Stoop, kneel, squat, bend, push, and pull.
• Work alone and be exposed to occasional noise.
• Stand and/or walk for an entire shift.
• May require climbing a ladder to store and retrieve materials or place and remove signs.

Work Environment

• Work requires 50 hours per week, including shifts on weekends, holidays, and all hours.
• Approximately 95% of work is performed indoors, with occasional outdoor tasks such as cleaning parking lots, gas pumps, and taking out garbage.
• Exposure to extreme cold temperatures in walk-in coolers or freezers.
• Exposure to occasional noise.
• Work with minimum direction and periodic supervision.