Manager, Implementation (IT)

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system. Based in San Francisco, CA, Rippling has raised $1.4B+ from top investors and was named one of America's best startup employers by Forbes.

About the Role

Rippling’s Product Specialist team ensures customers see incredible business transformation through Rippling's most complex products. Our engagements are consultative. Our specialists deeply understand the customers’ unique pain points, offer creative solutions, and build/set up their Rippling environment to address their needs. As a Manager, IT Implementation, you will lead a team of ~7 global specialists to drive adoption and customer lifetime value (LTV) across Rippling’s IT product offerings (Identity and Access Management, Device Management, Inventory Management, and Third-Party IdP).

Responsibilities

• Direct a global team of IT Product Specialists, fostering accountability, continuous professional development, and execution excellence.
• Lead the front-line execution of IT implementations from client kickoff through go-live, ensuring your team hits key milestones and maximizes product adoption.
• Identify and mitigate risks associated with implementation projects; act as an escalation point for complex client implementations and technical issues.
• Collaborate cross-functionally with Rippling Sales, Technical Account Management, and Support teams to create a seamless customer journey.
• Collaborate with Product & Engineering to continuously improve product functionality based on customer feedback in Implementation.
• Monitor key performance metrics and drive continuous improvement on KPIs while helping to optimize playbooks and frameworks for increased simplicity and efficiency.

Requirements

• 2+ years of professional experience directly managing teams within a customer-facing organization, such as Professional Services, Customer Implementation, or Technical Client Support.
• 5+ years of overall experience in customer onboarding or software implementation, with a clear understanding of managing external customer relationships and project timelines.
• Experience working with external-facing customers required.
• Strong foundational knowledge of corporate IT landscapes. You must be comfortable coaching a team that works daily with MDM, identity provisioning (SSO, SAML/OIDC), Zero Touch deployment, and Endpoint Lifecycle Management (e.g., Google Workspace, Azure AD, Okta).
• A track record of developing, tracking, and optimizing operational metrics, team capacity, and project timelines.
• Self-starter with a bias towards action, energized by ambiguity and a fast-paced environment, with a strong desire to build.

Benefits

Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (those who live within a defined radius of a Rippling office), working in the office at least three days a week is considered an essential function of the role.

Pay

The salary for US-based employees will be aligned with one of the ranges below based on location and other factors. Final offer amounts may vary from the listed ranges.

• US Tier 1: 111,000 - 166,000 USD per year
• US Tier 2: 99,900 - 158,000 USD per year
• US Tier 3: 94,350 - 149,000 USD per year

This role will receive a competitive salary + benefits + equity.