Manager, Implementation (Broker)

Overview

Rippling provides a comprehensive platform for businesses to manage HR, IT, and Finance functions in a single system. Key features include streamlined onboarding, automated payroll, corporate cards, computer setup, benefits, and integration with third-party apps.

Responsibilities

• Develop Implementation Managers through hands-on coaching and mentorship
• Support hiring and onboarding of new Implementation Managers
• Successfully resolve customer escalations for maximum satisfaction and positive relationships
• Drive customer adoption of key features and best practices
• Continuously evaluate, improve, and streamline internal processes for increased simplicity and efficiency
• Track, monitor, and continuously improve performance on key metrics and KPIs
• Collaborate cross-functionally with Rippling Sales, Technical Account Management, and Support teams to create a seamless customer journey
• Collaborate with Product & Engineering to continuously improve product functionality based on customer feedback in Implementation

Requirements

• 5+ years of SaaS experience in professional services, implementation, or customer success
• 2+ years of professional experience leading a team; passion for supporting and guiding a team’s growth, career progress, and job performance
• Ruthless prioritization and time management
• Boundless energy to help your team and your customers...all with a “can-do” attitude!
• Strong attention to detail and ability to solve complex, interdependent problems
• Flexible to scaling and changing organizations and responsibilities

About the Role

We are based in San Francisco, CA and have raised $1.4B+ from top investors including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock. We were named one of America's best startup employers by Forbes.

Qualifications

We prioritize candidate safety. All official communication will only be sent from @Rippling.com addresses.

Benefits

We are an equal opportunity employer committed to building a diverse and inclusive workforce. We consider reasonable accommodations for candidates with disabilities who need assistance during the hiring process.

Schedule

This role is remote (United States) or in Seattle, WA or Austin, TX.

Pay

The pay range for this role is $99,900 - $166,500 USD per year (US Tier 2) or $94,350 - $157,250 USD per year (US Tier 3).