Manager II, Platform Engineering (ServiceNow)

Responsibilities

• Stakeholder Engagement and Communications
• Manage technology relationships with vendors, define scope of vendor support and hold accountable
• Define, build and maintain ServiceNow Platform level health metrics, OKRs and KPIs to be leveraged in various stakeholder engagement and communication engagements
• Operating in a Product Delivery model leveraging Agile framework (i.e. SAFe) including Portfolio Management, ITSM, ITBM, CMDB, GRC, etc. modules and Platform.
• Ability to facilitate decisions across competing priorities. Promote use of out-of-the-box capabilities and minimize customization.
• Communicate and resolve escalated stakeholder issues; surface recommendations; align to product roadmaps

Qualifications

• Bachelor’s degree in Information Technology, Business, or related field
• 5+ years of experience in ServiceNow product management, platform management, or IT leadership
• 1 - 3 years of management experience; or equivalent experience as the subject matter lead or expert in area of expertise
• Demonstrated experience with ServiceNow Platform management
• Demonstrated understanding of cloud architecture principles, including hybrid and multi-cloud environments, to effectively oversee ServiceNow Discovery and infrastructure visibility initiatives
• Strong knowledge of ServiceNow (ITSM, ITOM, CMDB)
• Demonstrated experience operating in a Product Delivery model leveraging Agile framework (i.e. SAFe) including Portfolio Management, ITSM, ITBM, CMDB, GRC, etc. modules and Platform
• Familiarity with CSDM and enterprise architecture practices
• Proficient in Windows Server and Mid Server administration
• Proficient knowledge of CMDB, Discovery, and Security
• Strong experience in the ServiceNow CMDB and proper use of the data model
• Exposure to AI, automation, and digital workflow capabilities preferred
• Decision Quality: Applies data, governance, and structured frameworks to drive decisions
• Strategic Mindset: Aligns platform capabilities to long-term organizational goals
• Accountability & Transparency: Ensures clear communication and traceability of decisions
• Advanced verbal and written communication as well as presentation skills targeted to the audience, including senior executive level leadership
• Desired Qualifications: Self-motivated manager with a proven track record of leading technical teams and maintaining ServiceNow solutions