Manager II Operations
City National Bank is seeking an Operations Manager within Capital Markets Operations to support the Foreign Exchange (FX) front office and Interest Rate Risk Management (IRRM) teams. The ideal candidate will have strong FX back-office knowledge and thrive in a fast-paced environment.
About the role
This position is responsible for processing and authorizing transactions, including swap interest payments, SWIFT wires and messages, bank fundings, and overall customer service for inquiries and escalations. The FX Operations Manager will adhere to company policies and procedures, participate in operational projects, and analyze current processes to identify improvement opportunities.
Responsibilities
- Provide support for FX Spots, Forwards, NDFs, and IRRM swaps, caps, collars, callable swaps, and risk participation agreements.
- Serve as a Subject Matter Expert in all back-office operations, including reporting and money movement to/from client and internal bank accounts.
- Build and manage a strong, diverse operations organization to meet business objectives, maximizing productivity, quality, customer satisfaction, colleague morale, retention, and financial goals.
- Act as a liaison with Technology, Compliance, Risk, Sales, Trading, and other internal partners to maintain strong working relationships.
- Ensure activities comply with legal/regulatory requirements and CNB policies, including OFAC, BSA, AML, and other compliance functions.
- Ensure staff receives appropriate training on risk-related controls and regulatory requirements, escalating decisions as needed.
- Participate in departmental and bank-wide projects as a back-office SME, tracking task assignments and implementing strategies.
- Identify, recommend, and implement new processes, procedures, and products to improve workflow, efficiency, and profitability.
- Integrate new systems or processes with existing ones, measuring results and taking corrective actions to meet goals.
- Seek and implement industry best practices, staying knowledgeable about trends and developments.
- Oversee Human Resources functions, including hiring, performance appraisals, payroll, and staff development.
- Perform other duties as assigned or requested.
Requirements
- Minimum 5 years of banking operations experience in a financial institution.
- Minimum 5 years of banking and operations management experience.
- Minimum 2 years of experience managing projects and/or teams.
Qualifications
- Management experience within financial services operations.
- Critical and strategic thinker with knowledge of applicable regulatory requirements.
- Seasoned problem-solving, analytical, and decision-making skills.
- Strong project management skills.
- Excellent verbal and written communication skills.
- Ability to create influential documents, presentations, and facilitate group or team discussions.
- Working knowledge of financial and budget processes.
Pay
Starting base salary: $87,027 - $138,965 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.
Benefits
- Comprehensive healthcare coverage, including Medical, Dental, and Vision plans (available the first of the month following start date).
- Generous 401(k) company matching contribution.
- Career Development through Tuition Reimbursement and internal upskilling/training resources.
- Valued Time Away benefits, including vacation, sick, and volunteer time.
- Specialized health and family planning benefits, including fertility benefits and support programs for cancer, diabetes, and musculoskeletal conditions.
- Career Mobility support from a dedicated recruitment team.
- Colleague Resource Groups to support networking and community engagement.