Manager II, Identity Access Management (PAM)

Responsibilities

• Lead, mentor, and develop a team of PAM engineers and analysts, fostering a culture of accountability, innovation, and continuous improvement.
• Manage day-to-day operations, workload prioritization, resource planning, and performance management.
• Remove technical roadblocks and provide guidance on complex engineering challenges and production issues.
• Promote operational excellence through coaching, knowledge sharing, and process improvements.

PAM Strategy & Roadmap

• Define, communicate, and execute the enterprise Privileged Access Management strategy aligned with cybersecurity and business objectives.
• Own the multi-year PAM roadmap, balancing operational stability, security enhancements, technical debt reduction, and modernization initiatives.
• Evaluate emerging PAM technologies and industry best practices to continuously improve the program.
• Drive adoption of modern privileged access capabilities including Just-in-Time (JIT) access, Zero Standing Privileges (ZSP), credential rotation, session monitoring, secrets management, and cloud privileged access.

Program & Project Leadership

• Lead multiple concurrent PAM initiatives from planning through implementation.
• Establish project priorities, timelines, risks, and dependencies while ensuring successful delivery.
• Partner with cross-functional technology teams to integrate PAM capabilities into enterprise platforms and applications.
• Provide regular status updates and executive-level reporting on program health, milestones, risks, and key metrics.

Operations & Engineering

• Oversee daily operational support of the enterprise PAM platform, ensuring high availability, reliability, and performance.
• Drive incident resolution, root cause analysis, and continuous service improvement.
• Ensure operational procedures, monitoring, maintenance, upgrades, disaster recovery, and lifecycle management are effectively executed.
• Collaborate with engineering teams to automate privileged account onboarding, credential management, and policy enforcement.

Governance, Risk & Compliance

• Partner with Internal Audit, External Audit, Risk Management, and Regulatory Compliance teams to support examinations and assessments.
• Ensure PAM controls align with regulatory requirements and industry frameworks, and other applicable financial industry standards.
• Develop remediation plans for audit findings and drive timely closure of identified risks.
• Maintain policies, standards, procedures, and technical documentation supporting the PAM program.

Stakeholder & Executive Engagement

• Build strong partnerships across Information Security, Infrastructure, Identity & Access Management, Cloud Engineering, DevOps, Architecture, and Application Development teams.
• Present program updates, strategic initiatives, operational metrics, and risk posture to senior leadership and executive stakeholders.
• Influence enterprise security decisions through data-driven recommendations and business-focused communication.
• Serve as the primary escalation point for complex privileged access issues.

Continuous Improvement

• Establish KPIs and operational metrics to measure program effectiveness.
• Drive automation and process optimization to improve operational efficiency.
• Champion continuous improvement initiatives that strengthen the organization’s privileged access maturity.