Manager II, Field Service

About the role

As a Service Manager at ASM, you will lead all customer service operations for ASM equipment within your assigned region. You will be responsible for installation, qualification, and ongoing support of ALD, PEALD, CVD, PECVD, and EPI tools, ensuring strong performance, reliability, and customer satisfaction.

Responsibilities

• Oversee installation, qualification, and service support of ASM equipment across the region
• Provide guidance to site personnel on routine and non-routine technical activities
• Ensure service jobs are completed within scheduled timeframes and according to plan
• Participate early in new product development activities to ensure field readiness
• Improve service processes, reporting structures, and operational procedures
• Create an optimal environment for product support, including tools and procedures
• Provide feedback to product organizations to improve ease of maintenance and uptime
• Establish standardization, guidelines, and best practices for service operations
• Establish and maintain a strong “Safety and Quality First” culture
• Drive proper use of documentation and systems to support continuous improvement
• Promote accurate reporting, including FSM usage and time tracking
• Support all ASM service activities for the Micron account within the assigned region
• Build and maintain strong relationships with customer stakeholders
• Drive customer satisfaction through service delivery and responsiveness
• Stay informed on account goals, roadmaps, financial performance, and key issues
• Communicate progress, risks, and opportunities to leadership
• Manage financial performance across service and spares
• Manage spare parts depots and consignment inventory levels
• Support forecasting and revenue generation activities
• Maintain performance and take corrective actions as needed

Requirements

• Bachelor of Science in Engineering or a related field
• 5–10 years of experience in field service management, preferably in the semiconductor capital equipment industry
• Strong knowledge of semiconductor equipment, ASM technologies, and applications
• Experience managing service operations, customer accounts, and field teams
• Experience with P&L management, forecasting, and business processes
• Able to influence and interact with senior stakeholders internally and externally
• Strong project management, organizational, and time management skills
• Excellent verbal and written communication skills in English
• Prior people management experience with responsibility for team performance and development
• Experience using SAP and service-related systems

Qualifications

• Strong background in semiconductor service, customer satisfaction, and account management
• Experience managing spare parts logistics and inventory at a regional level
• Proven ability to build and improve service organization structure and processes
• Demonstrated ability to balance strategic thinking with execution
• Experience driving continuous improvement and operational efficiency
• Experience operating effectively in a high-demand, customer-focused environment

Skills

• Technical and operational leadership
• Customer and account leadership
• Financial and business management
• Team leadership and development
• Planning and collaboration

Benefits

We offer a competitive compensation package, including a comprehensive benefits program that includes health insurance, retirement plans, and paid time off. We also provide opportunities for professional growth and development, as well as a supportive and inclusive workplace culture.

Pay

The salary range for this position is $80,000 - $120,000 annually, depending on experience and qualifications.

Schedule

This position offers a flexible schedule to accommodate the needs of both the employee and the company.

Apply Today

To be part of what's next, apply today! We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what's possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect.