Manager II, Engineering

About the Company

Blackhawk Network (BHN) helps businesses grow revenue, increase loyalty, motivate and reward their teams, disburse funds, and engage consumers through the world’s largest network of branded payment solutions. These include the issuance and distribution of gift cards, egifts, corporate payouts, and rewards, delivered via a single global platform with over 400,000 consumer touchpoints worldwide.

This role offers hybrid flexibility, combining remote work with in-person collaboration at BHN’s Coppell, TX office.

About the Role

Risk Engineering builds and operates Unified Risk, BHN's central risk and fraud decisioning platform. The platform supports real-time transaction risk scoring, order risk decisioning, manual reviews, 3DS enforcement, and fraud detection across BHN's brand portfolio. This role will lead a distributed team of engineers across multiple US locations, reporting to the Sr Director of Engineering.

Responsibilities

• Directly manage ~10 engineers across multiple US locations, owning career growth, performance, hiring, and day-to-day team health
• Stay hands-on: contribute code, review architecture decisions, and unblock technical execution on Protego roadmap items
• Partner with Product Owners to shape and prioritize the Risk Engineering roadmap
• Own sprint execution and Jira hygiene, including backlog grooming, sprint planning, and velocity tracking
• Manage stakeholder relationships across Risk Ops, Compliance, Payments, and Identity teams
• Own AWS cost accountability for your team's services, monitor spend, and drive optimization aligned with sustainability goals
• Champion AI-assisted engineering practices within the team using tools like Claude Code and GitHub Copilot to increase velocity and code quality
• Represent the team in cross-functional planning and escalate blockers proactively

Qualifications

• 8+ years of hands-on professional experience building commercial products with Java
• 2+ years of management experience leading and mentoring engineers on distributed teams
• Bachelor's degree in Computer Science or equivalent; Master's Degree in Computer Science a plus
• Significant experience designing and building REST services and familiarity with microservice architectures
• Proven experience designing and building scalable, high-throughput, low-latency systems
• Comfortable with relational and NoSQL database design and SQL
• Knowledge of security best practices as they relate to web application development, such as OWASP
• Experience working in a cloud environment, preferably AWS, including cost management and optimization
• Experience using Agile methodologies to plan and deliver increments of functionality
• Working knowledge of core ML concepts (precision, recall, F-score, model training/evaluation) to effectively partner with Data Science teams on risk model integration
• Strong grasp of AI/LLM concepts, including agents and agentic workflows, with the ability to evaluate and lead adoption of AI solutions for engineering problems
• Comfort working with data to identify and analyze fraud patterns, translating findings into engineering and product decisions
• Strong verbal and written communication skills, including the ability to clearly communicate technical concepts in non-technical terms

Bonus qualifications include experience with UI frameworks like Angular and React, fraud/risk systems, payments, or high-scale transactional platforms.

We seek candidates who demonstrate curiosity and adaptability in emerging technologies and have successfully implemented AI tools to enhance work, improve processes, or deliver measurable results.

Benefits

• 401k with employer match
• Medical, dental, and vision insurance
• 12 paid holidays through 2026
• Sick pay accrual according to state law
• Parental leave
• Life insurance and disability insurance
• Accident and illness insurance
• Health and dependent care flexible spending accounts
• Wellness benefits
• Flexible time off for all full-time employees

Pay is based on several factors including education, work experience, and certifications.