Manager - IBM i Server Hardware & Platform Governance

Role Integrity

When achieving benchmarks and goals, use methods/strategies that are consistent with the Code of Ethics and the Standard of Ethics for Managers and Supervisors. Always leads by example. Appropriately handles employee concerns and follows through to resolution.

MEMBER SERVICE

Provides and ensures staff provides an exceptional member experience.

ADMINISTRATION

• Ensures proper department coverage (writing schedule and break aids if needed).
• Understands department budget, able to research and explain budget variances.

MANAGING PERFORMANCE

• Coaches and mentors employees to provide support and guidance.
• Has regular open and honest conversations with employees to discuss work performance and career development.
• Identifies learning opportunities to strengthen employee knowledge, skill and ability.

COMMUNICATION

• Regularly shares information with employees via meetings and one-on-one conversations.
• Succeeds in navigating difficult conversations with employees, members, and suppliers.
• Listens, expresses empathy and adapts to get points across.
• Addresses issues immediately to ensure a timely resolution and to avoid escalating the situation.
• Consistently demonstrates business knowledge during interactions with senior management.

SELF-MANAGEMENT

• Demonstrates sound judgment, taking a partner when necessary.
• Able to maintain self-control in the face of hostility or provocation or in intense, hectic situations.

INCLUSION

• Encourages different approaches and ideas to work and to accomplish goals.
• Sets aside time to get to know or reach out to candidates who show potential that may not come forward on their own.

COMPLIANCE AND SAFETY

• Takes measures to ensure employee and member information is kept confidential and adheres to IS security policy.

Infrastructure Management & Resilience

• Direct the complete IBM i hardware lifecycle, including capacity planning, storage optimization, and High Availability/Disaster Recovery (HA/DR) strategies, to ensure 24/7 business continuity and peak system performance.

Comprehensive Observability & Governance

• Oversee dual-layered observability—utilizing hardware dashboards and software runtime frameworks—to proactively monitor real-time system health, manage resource consumption, resolve incidents rapidly, and maintain strict SLAs.

Architecture & Optimization

• Enforce enterprise architecture standards, advise domain teams on best practices, and manage the development of cross-domain shared utilities to eliminate code redundancy and promote efficient asset reuse.

Strategic Innovation & Modernization

• Act as the strategic bridge between physical infrastructure and application governance by leading modernization POCs (e.g., APIs, DevOps) and ensuring all hardware investments and technical designs align with broader enterprise goals.

PAY RANGE

$137,000 - $200,000, Bonus and Restricted Stock Unit (RSU) eligible

BENEFITS

• Paid time off
• Health benefits - medical/dental/vision/hearing aid/pharmacy/behavioral health/employee assistance
• Health care reimbursement account
• Dependent care assistance plan
• Short-term disability and long-term disability insurance
• AD&D insurance
• Life insurance
• 401(k)
• Stock purchase plan to eligible employees

COMPANY COMMITMENT

• Committed to a diverse and inclusive workplace.
• Equal opportunity employer.

RECRUITING PROCESS

• California applicants, please click to review the Costco Applicant Privacy Notice.
• If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to IT-Recruiting@costco.com.
• If hired, you will be required to provide proof of authorization to work in the United States.
• Applicants and employees for this position will not be sponsored for work authorization, including, but not limited to H1-B visas.