Manager IAM Operations

About the role

The IAM Operations Manager at FHLBank Chicago is responsible for leading the IAM Operations and Services team to ensure consistent authorization and fulfillment of user access requests to core bank systems and data. This role involves managing the IAM team's daily operations, resolving access management issues, and upholding all documented IAM standards.

Responsibilities

• Manage the IAM team's daily operations to promote efficient and secure access management.
• Resolve access management issues and uphold all documented IAM standards.
• Maintain staffing requirements to manage work intake and team performance against defined SLOs/SLAs.
• Monitor, maintain, and improve IAM controls to ensure secure and efficient access management across scope of systems.
• Implement as well as enforce policies and procedures for ongoing user provisioning, deprovisioning, and access reviews.
• Coordinate with IT, security, and business areas to support audits, compliance, and risk mitigation.
• Analyze access trends, produce operational reports, and recommend improvements to existing IAM processes.
• Respond to incidents and support troubleshooting activities related to identity and access management concerns.
• Oversee the execution of operational Role-based Access Controls (RBAC) in the daily delivery of Business/System/Exception roles.
• Evaluate and provide recommendations in the development and support of IAM Self Service tooling.
• Lead and ensure delivery of quarterly access attestation and certification processes through completion.
• Ensure the delivery of ongoing application consistency checks and access control validation.
• Provide Quality Assurance in the daily delivery of IAM Operations responsibilities.
• Stay current with industry best practices and regulatory requirements affecting IAM.

Requirements

• 7+ years of experience in Identity and Access Management or Information Security.
• 5+ years of leadership or management experience in a demanding security operational environment.
• Experience working with cloud IAM infrastructure solutions (e.g., Azure Entra ID, AWS IAM, GCP).
• Strong experience supporting audit and compliance activities (e.g., SOX, SOC1, ITGC).
• Bachelor’s degree in Information Security, Information Technology, Computer Science, or related field (or equivalent experience).
• Preferred Certifications (e.g., CISSP, CISM, CRISC, or IAM-specific certifications).
• Proficient use of Microsoft Office Suite of Products.
• Advanced level of experience with ServiceNow, Workday, Azure DevOps.
• Experience with GRC systems for documenting IAM controls, responding to audit requirements, and managing improvement areas.
• Operational leadership and service delivery management.
• IAM lifecycle and access governance expertise.
• Working knowledge of Audit and Compliance IAM controls.
• Experience with Privileged Access Management (PAM) controls.
• Continuous process improvement and optimization experience.
• Stakeholder management and communication.
• Analytical thinking and problem-solving.
• Team leadership and performance management.
• Expertise in developing and implementing product enhancements to further mature an existing IAM program.
• Awareness in IAM system integration that includes Workday, ServiceNow, PAM, Active Roles, AD, and Entra.
• Industry experience in managing IAM governance in support of enhanced JML and role mining technics.
• Direct experience in IGA support of automated, manual, and hybrid app provisioning requirements.

Qualifications

• BS/BA in Information Security, Information Technology, Computer Science, or related field.
• 7+ years of relevant experience.
• 5+ years of leadership or management experience.
• Experience with cloud IAM infrastructure solutions.
• Strong experience supporting audit and compliance activities.
• Proficient in Microsoft Office Suite.
• Advanced experience with ServiceNow, Workday, Azure DevOps.
• Experience with GRC systems.
• Experience with Privileged Access Management (PAM).
• Experience with IAM Self Service tooling.
• Experience with RBAC and SoD.
• Experience with auditing and compliance activities.
• Experience with IAM system integration.
• Experience with IAM lifecycle and access governance.
• Experience with IAM controls and best practices.
• Experience with IAM product enhancements and system changes.

Skills

• Identity and Access Management (IAM)
• Information Security
• Cloud IAM Infrastructure Solutions (Azure Entra ID, AWS IAM, GCP)
• Audit and Compliance Activities (SOX, SOC1, ITGC)
• ServiceNow, Workday, Azure DevOps
• GRC Systems
• Privileged Access Management (PAM)
• RBAC and SoD
• Auditing and Compliance
• IAM System Integration
• IAM Lifecycle and Access Governance
• IAM Controls and Best Practices
• IAM Product Enhancements and System Changes

Benefits

• Comprehensive benefits package including a highly competitive compensation and bonus package, retirement program (401k and Pension), medical, dental, and vision insurance, a Lifestyle Spending Account, and 11 paid holidays per year.
• Flexible work arrangements including remote days.
• Wellbeing program supporting employees at work and in their personal lives.
• Central downtown location with easy access to public transportation and breathtaking views from the award-winning rooftop.

Pay

$125,825.00 - $221,275.00

Schedule

Full-time