Manager I, Transportation Operations

Responsibilities

• Lead a team of supervisors, drivers, and navigators to ensure the on-time, safe and affordable delivery of product to Restaurants.
• Instill a culture of safety, engagement and positivity that reflects Chick-fil-A Supply values and serves Restaurant Operators.
• Create an environment full of care, safety, and excellence, an environment where overnight delivery drivers do their best work.
• Design effective communication strategies to reach drivers daily.
• Lead daily scheduling for outbound transportation operations.
• Work with the safety leader to ensure compliance of outbound transportation with federal, state, and local government regulations (e.g., driver logs, DOT regulations, etc.).
• Support regulatory and internal audits of operations.
• Evaluate operational results and communicate those results to senior Transportation and DC leadership.
• Coordinate and communicate outbound transportation equipment needs to local vehicle maintenance teams.
• Deliver industry-leading on-time delivery and customer satisfaction rates.
• Balance the needs of the Operator with the capabilities of the operation.
• Support Chick-fil-A vision and strategy.
• Utilize and manage TMS, Telematics & proprietary Delivery Applications.
• Complete other activities as deemed valuable by management.

Requirements

• 6+ years of experience in outbound distribution operations, transportation, food distribution, and/or private fleet responsibility.
• Strong aptitude to think critically, solve problems, drive improvements, and motivate Team Members in a professional and respectful manner.
• Demonstrated functional knowledge and expertise in distribution, including outbound transportation procedures and regulations, routing, transportation equipment, and performance metrics.
• Working knowledge of innovations in outbound transportation and equipment.
• Ability to work a swing shift and be present to lead your team at night on the majority of working days.
• Exceptional organization, attention to detail, and communication skills.
• Strong ability to negotiate and resolve conflict by navigating confrontational situations to ensure all parties are treated with honor, dignity, and respect.
• Proficient in Microsoft Word, Excel, Outlook, and Access; experience with ERP, WMS, and TMS solutions.
• Proficient in English (reading, writing, and speaking): to safely follow verbal instructions, complete documentation and paperwork, and accurately interpret labels, pick lists, scanner prompts, signage, and company communications.