Manager I, Device Associate, Manager, Quality Services

Key job responsibilities

• Manage a team (~ 10+ team members), allocate tasks to team members, and manage test execution delivery based on schedule or SLAs
• Engage with stakeholders (Quality Assurance teams) to seek inputs on task planning and delivery schedules and communicate with clear status reports and documentation
• Unblock team for any challenges faced which require collaboration with multiple teams (peer teams, HR, IT, admin etc.)
• Raise / handle escalations, perform root cause analysis and implement corrective actions
• Collect, track and present project metrics (in terms of quality of deliverables / team effectiveness) and take required corrective actions
• Identify process inefficiencies, make recommendations and influence stakeholders in fixing those
• Connect with team members through regular sync ups like 1-1 and provide performance feedback to direct reports
• Guide and mentor team members in their career progression
• Participate in hiring and onboard new team members

Basic Qualifications

• 2+ years of team management experience
• Knowledge of Windows desktop environment and use of Word, Excel, IE, Firefox etc.
• Experience using data to influence business decisions
• Experience an operations, project or program Manager directly managing and developing front-line managers