Manager, Hospitality

About the role

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars. The Hospitality Manager will oversee the organization’s food and customer service operations. This role includes developing and implementing effective customer service strategies and training programs across a 24/7 multi-outlet environment.

Responsibilities

• Oversee the accuracy of menus across various service formats
• Establish and enforce standards for hospitality operations
• Monitor the quality and consistency of food products in all service locations
• Maintain clean and safe workstations throughout the operation
• Train staff on customer service, allergen awareness, and nutritional knowledge
• Ensure that proper food safety practices are followed by staff and management
• Coordinate and improve time management for the team
• Monitor the financial activities of hospitality operations
• Develop and maintain training materials for both in-person and online formats
• Manage performance evaluations for hospitality staff
• Coordinating service operations for approximately 10,000 meals daily across various concepts, including high-volume food halls, quick service outlets, full-service restaurants, bars, and catering services
• Monitor and motivate staff, ensure excellent customer service, engage with customers, and facilitate cross-site communication
• Hiring and developing talent, ensuring that the team is up to date with all mandatory company training, managing scheduling and payroll, and overseeing the interviewing, hiring, and onboarding of new staff
• Establish and maintain customer service principles, contributing to the mission of providing operational excellence and quality food options that enhance morale and productivity within SpaceX

Requirements

• High school diploma or equivalency certificate
• 10+ years of experience in food service operations
• 5+ years of experience leading a team

Qualifications

• Culinary degree
• Possess or be able to obtain a managerial-level food safety certification
• Advanced understanding of customer service and safe kitchen operations
• Proficient in Microsoft Office and Outlook
• Excellent written and verbal communication skills
• Strong knowledge of food service principles and practices
• In-depth knowledge of food service systems, including ordering and inventory management
• Proficient knowledge of human resources management
• Experience with batch cooking or high-volume operations
• Proven leadership experience in managing teams of 10 or more staff members
• Experience in opening new operations and creating operational procedures from the ground up

Skills

• Ability to carry large heavy items, such as dishes in tubs or trays unassisted (up to 25 lbs.)
• Able to stand for long periods of time – up to 8 hours a day
• Must be able to work all shifts and available for weekends as needed
• Able to perform frequent bending, stooping, and lifting of objects

Benefits

• Comprehensive medical, vision, and dental coverage
• Access to a 401(k) retirement plan
• Short and long-term disability insurance
• Life insurance
• Paid parental leave
• Various other discounts and perks
• 3 weeks of paid vacation
• 10 or more paid holidays per year
• Paid sick time in compliance with state and federal law (Washington State)
• Company shuttles for roundtrip travel from