Manager, Hospice Business Operations

About the role

Bloom Hospice is seeking an experienced, highly organized, and analytical Hospice Operations Manager to oversee the operational infrastructure that supports our clinical teams and ensures exceptional patient care.

Responsibilities

• Serve as the operational liaison for billing partners and revenue cycle vendors.
• Oversee hospice billing readiness and resolve operational barriers impacting timely billing.
• Manage certification and recertification documentation processes, including CTI oversight.
• Support Accounts Receivable reviews and coordinate follow-up on identified issues.
• Investigate claim denials, billing holds, and operational documentation concerns.
• Oversee Medicaid room-and-board billing processes and related operational workflows.
• Partner with clinical and finance teams to ensure accurate, compliant billing practices.
• Manage key vendor relationships, including DME, pharmacy, medical supply, and technology partners.
• Conduct regular operational reviews with vendors and monitor service performance.
• Resolve service issues, operational concerns, and escalations affecting patient care.
• Analyze vendor utilization, identify trends, and recommend operational improvements.
• Ensure vendors meet contractual obligations and service expectations.
• Prepare and maintain monthly operational and financial reports.
• Maintain oversight of vendor, facility, and community partner agreements.
• Track contract renewals, expirations, and compliance requirements.
• Review agreements involving financial responsibility and operational impact.
• Support regulatory readiness activities, audits, and documentation requests.
• Ensure operational processes align with regulatory and organizational expectations.
• Serve as a subject matter expert for operational systems and workflows.
• Manage hospice phone systems, call routing, Webex administration, and communication platforms.
• Partner with vendors and internal stakeholders on technology implementations and enhancements.
• Maintain operational tracking tools, reporting systems, and workflow documentation.
• Create process documentation, training materials, and operational guides.
• Identify opportunities for automation, simplification, and scalability.
• Support organizational growth initiatives and cross-functional projects.
• Partner closely with clinical leadership, intake, billing, compliance, and finance teams.
• Prepare reports, presentations, and analysis for senior leadership.
• Monitor operational performance and proactively address emerging risks.

Qualifications

• Bachelor's degree in Healthcare Administration, Business Administration, Healthcare Management, or related field preferred.
• Hospice, healthcare operations, revenue cycle, or healthcare administration experience required.
• Strong understanding of healthcare billing and reimbursement processes.
• Experience managing vendors, contracts, and operational workflows.
• Advanced Microsoft Excel and reporting skills.
• Demonstrated ability to analyze data and translate findings into operational improvements.
• Experience with EMR systems and healthcare technology platforms.
• Excellent organizational, project management, and communication skills.
• Ability to work independently and manage multiple competing priorities.

Benefits

The salary for this position is competitive and commensurate with experience. The pay range for this role in the state of Colorado typically falls between $70,000 and $90,000 annually with the potential for performance-based bonuses and other benefits. Actual compensation may vary based on factors such as qualifications, experience, and location within the state.

Bloom Healthcare only contacts through official channels using the @bloomhealthcare.com domain. We are aware of a fraudulent Gmail account impersonating our recruiting team and have reported it to Google.