Manager | Health Information Management

Love + medicine is who we are, it's what we do, it's why people want to work here. If you’re looking for a job to love, this role may be for you.

Position Summary

The manager of Health Information Management works closely with the Director to provide leadership in planning, organizing, and developing direct personnel and work processes in various aspects of the electronic medical record storage, retrieval, retention, security and completion. Advises the organization on regulatory and accreditation requirements for patient record documentation and ensures data integrity of the electronic health record. The manager provides oversight and guidance of documentation software and disease-specific national data registries coordination and operations.

In ITDS, we are committed to a culture of service built on the foundational values of respect, transparency, and trust. The culture of service includes providing excellent customer service to end-users by adhering to these principles in every interaction:

• Maintain active listening and communicate in a clear, respectful, and timely manner across a variety of channels (in-person, phone, email, live chat, etc.).
• Maintain an empathetic, calm, and professional attitude toward colleagues and end users.
• Collaborate within and across teams and departments to resolve issues quickly and efficiently.

Responsibilities

• Lead a team in the development and execution of strategic and operational plans for health information management, ensuring alignment with market trends, regulatory standards, and organizational goals.
• Ensure conformance to statutes, regulations, and standards from external agencies as they apply to health information.
• Provide leadership to recruit, develop, engage, and retain a high-performing team.
• Develop, implement, and maintain health information management policies and procedures that define how data is collected, stored, accessed, and used.
• Oversee financial performance by meeting fiscal targets, participating in budgeting, analyzing financial data, and implementing cost-effective changes.
• Manage software vendors and service providers to negotiate contracts, service agreements, and ensure timely resolution of issues.
• Drive innovation by exploring new techniques, tools, and technologies to improve health data, record retrieval, and retention systems.
• Collaborate across teams working with clinicians, leaders, and IT professionals to align data practices with clinical workflows and operational goals.
• Foster a culture of continuous improvement and data-driven decision-making within the organization.
• Monitor key performance metrics and reporting to track effectiveness of initiatives and stakeholder satisfaction.

Core Leadership Expectations

• Organizational Strategy and Implementation: Recognizes market trends, assesses impact on the area of responsibility, contributes to responsive strategic plans, develops operational plans, and communicates them to gain alignment and commitment.
• Fiscal Management: Uses established processes to ensure accountability for effective operations and resource management.
• Human Resource Management: Uses established processes to select, align, develop, motivate, manage, and retain a highly skilled team.
• Excellence in Service and Quality: Supports seamless delivery of quality patient care, safety, patient experience, and customer service. Uses Continuous Quality Improvement principles and platform planning in decisions, improvements, and system design.
• Organizational Leadership: Provides leadership and accomplishes objectives by integrating processes and initiatives while modeling collaboration. Participates in and supports brand and service delivery teams as requested.
• Maintains accountability for implementation of regulatory requirements.
• Serves as liaison to the community.
• Performs duties and responsibilities as defined by the department, if applicable.

Requirements

• Education:
  • Required: Bachelor's degree in healthcare, Health Information Management, or related field or equivalent years of experience and education.
  • Desired: Bachelor’s degree in healthcare, Health Information Management, or related field.
• Certification/Registration/Licensure:
  • Required: Registered Health Information Administrator (RHIA) or Registered Health Information Technician (RHIT).
• Experience:
  • Required: 3-5 years of experience.

Schedule

Scheduled weekly hours: 40

Location

Primarily remote, with some on-site presence required in Green Bay or La Crosse, WI.

Direct Reports

Approximately 19 across the enterprise.

Benefits

We offer a comprehensive benefits package that varies based on your location. Flexible work location: This role offers the ability to work primarily from home, with an expectation to come on-site as business needs dictate in either Green Bay or La Crosse, WI.