Manager, Health Center

The Health Center Manager leads daily operations of a clinic, ensuring efficient, high-quality, and patient-centered care. This role oversees clinical, administrative, and financial functions to support organizational goals and optimize patient experience.

Responsibilities

• Clinical & Operational Oversight
  • Ensure smooth daily clinical operations, optimizing provider schedules and patient flow.
  • Monitor visit types (e.g., AWV, TOC, chronic care) and coordinate team huddles to close care gaps.
  • Supervise EMR workflows, encounter closures, and documentation accuracy.
  • Oversee safety standards (OSHA, HIPAA, CLIA) and ensure readiness for emergencies and drills.
• Administrative & Financial Management
  • Reconcile daily collections (cash, card, copays), close billing days, and manage petty cash.
  • Oversee clinic expenses in Oracle and ensure financial protocols are followed.
  • Audit scheduling, coverage, interpreter/transportation needs, and room availability.
  • Lead end-of-day reviews and escalate critical issues to leadership.
• Compliance, Safety & Quality
  • Lead regulatory compliance efforts, including HIPAA, OSHA, infection control, and vaccine storage.
  • Monitor quality dashboards (e.g., no-show rates, vaccination tracking, HEDIS metrics).
  • Lead incident reporting and corrective actions.
  • Serve as site leader for emergency response protocols.
• Patient Experience & Retention
  • Ensure seamless check-in/out and front desk operations.
  • Resolve complaints efficiently and maintain high satisfaction scores (e.g., Google Reviews).
  • Oversee new patient onboarding, portal use, and patient education.
  • Support non-compliance and disenrollment workflows.
• Value-Based Care & Strategic Initiatives
  • Analyze performance trends and implement strategies to meet VBC contract goals.
  • Collaborate with care teams and regional leaders to optimize clinical and financial outcomes.
  • Participate in quality improvement workgroups and advocate for operational tools and resources.
• Community Engagement & Growth
  • Partner with Growth team for clinic tours and onboarding of new patients.
  • Support patient retention efforts and high-touch engagement strategies.
  • Address Social Determinants of Health (SDoH) by coordinating with care managers and community resources.
• Performance Metrics
  • HEDIS, STAR, and CAHPS scores
  • Risk Adjustment / RAF accuracy
  • Patient satisfaction and retention
  • Visit capacity and no-show rates
  • Hospital and ED utilization reduction
  • Clinical documentation and care plan completion
• Timekeeping & Attendance Management
  • Oversee the accurate and timely submission of employee timesheets, ensuring compliance with organizational policies and labor regulations.
  • Maintain and monitor the PTO (Paid Time Off) calendar, ensuring appropriate staffing coverage and alignment with operational needs.
  • Coordinate with HR and payroll departments to resolve discrepancies and ensure accurate tracking of hours worked and leave balances.
  • Serve as a point of contact for staff regarding timekeeping procedures, PTO requests, and related inquiries.
  • Oversee the full employee lifecycle for direct reports, including hiring, job and compensation changes, and offboarding activities.
  • Collaborate with regional leadership to support organization-wide initiatives and implement strategic goals at the center level.
• Supervisory Responsibilities
  • Team Leadership & Development
    • Hire, train, and manage front desk staff, MAs, and referral coordinators.
    • Conduct regular 1:1s, huddles, and performance reviews.
    • Foster a culture of accountability, service excellence, and staff engagement.
    • Identify training needs and manage performance improvement plans.
• Behavioral Expectations
  • Advocate for your patient as a family member.
  • Reach out to patient post hospitalization/emergent event/concerning labs and document in eCW, as needed to support clinical care.
  • Greet patients warmly and address them by their preferred name.
  • Assist physically if patient needs assistance.
  • Touch base/collaborate with Medical Assistant/Provider frequently to keep an eye on schedule.
  • Partners with clinic team to optimize working partnerships.
  • Support associates around the clinic to support the team when asked and available.

Requirements

• One of the following is required:
  • High School Diploma with 5+ years of relevant experience (healthcare or similar service industry).
  • Associate Degree with 3+ years of relevant experience.
  • Bachelor’s Degree in Healthcare, Business, or Public Administration with 2+ years of relevant experience.
• BLS Certification, ability to respond to medical emergencies (Preferred).
• Bilingual (English and Spanish) preferred.

Skills

• Technical & System Proficiency
  • Electronic Medical Record (eCW) – superuser level
  • Ring Central – communication systems
  • Workday – HR and team management
  • Oracle – financial/expense tracking
  • Power BI, Excel, Word, Teams, PowerPoint
  • Healthcare portals (e.g., Availity, payor systems)
  • TripMaster – transportation scheduling
  • Compliance tools (e.g., NAVEX)
  • Ticketing systems (e.g., Cano.Net)
• Key Competencies
  • Strong leadership and coaching skills
  • Excellent communication and conflict-resolution abilities
  • Patient-first mindset with a hands-on leadership style
  • Proactive problem-solving and escalation judgment
  • Deep understanding of VBC and population health goals
  • Comfortable working in fast-paced, team-based environments

Physical Requirements

This position works under usual office conditions. The associate is required to work at a personal computer as well as be on the phone for extended periods of time. Must be able to stand, sit, walk, and occasionally climb. Physical demands include ability to lift up to 50 lbs. The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Conditions

• Work will involve constant driving/traveling to assigned clinics/territories.
• Travel Required: 0-25% flexibility to travel to clinical sites as needed.
• Tools & Equipment Used: Computer and peripherals, standard and customized software applications and tools, and usual office equipment.