Manager & GM, Alaska

About the role

As a General Manager, you’ll own the P&L and daily operations for an Operating Territory (OT). You’ll oversee all areas of the New Equipment, Service, Repair and Modernization businesses, including sales & operations. A key deliverable is to drive a customer-centric approach to delivery, removing silos and serving as the primary collaborator and decision maker closest to the customer.

Responsibilities

• Leading by example regarding our Otis Absolutes (Safety, Ethics & Quality) and Leadership Behaviors.
• Hiring, motivating, and developing a team of office and field-based employees, creating a high-performing culture; promoting inclusion, engagement & talent development.
• Driving financial performance and managing profit & loss, delivering a successful sales strategy to drive business growth and market share.
• Acting as first line of escalation for customers to support an end-to-end, seamless customer experience.
• Maintaining knowledge of market dynamics, main competitors, and customers’ needs to anticipate industry trends and adapt strategies to maintain a competitive edge.
• Building our customer portfolio, creating successful, long-lasting relationships.
• Improving efficiencies within all areas, including route optimization and effective allocation of resources.
• Managing transformation initiatives in line with the Operating Unit roadmap.
• Collaborating with Delivery Operations to support continuous improvement and the centralization of admin activities to enable increased focus on the customer.

Requirements

• Leadership experience within field operations and/or sales.
• Background within construction/engineering, elevator industry experience would be advantageous.
• Working experience of safety regulations and compliance.
• Enthusiastic and committed to delivering exceptional service.
• An inspiring leader with an inclusive and collaborative style.
• Effective communication and relationship building skills.
• A strategic mindset blended with a tactical, hands-on approach.
• Prior proven organizational skills, including the ability to prioritize multiple projects, programs and objectives.
• Proven experience influencing and leading change.
• Strong business & financial acumen.
• An analytical mindset with exceptional decision-making capabilities.

Qualifications

The job duties for this role require work to be performed 100% in the office or on job sites. Remote work is not available.

Skills

The ideal candidate will have a combination of leadership experience, technical expertise, and a passion for customer service.

Benefits

Clear career progression paths.
Access to funded learning and development opportunities.

Pay

Commensurate with experience.

Schedule

Not specified.

Benefits

Not specified.

Location

The job duties for this role require work to be performed 100% in the office or on job sites. Remote work is not available.

Application Instructions

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio. You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers!

Company Information

We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company. When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.

Equal Opportunity Employer

At Otis, we are committed to providing equal employment opportunities for all applicants and employees. We do not discriminate against applicants and employees based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law.