Manager, Global Supplier Performance & Metrics

About the Role

Otsuka is seeking a motivated, detail-oriented, and analytical professional to serve as the Manager, Global Supplier Performance & Metrics. This role supports the execution of supplier quality management activities to ensure the quality, compliance, and performance of external suppliers supporting Otsuka's global operations. The Manager is responsible for the day-to-day execution of supplier performance monitoring, supplier quality oversight, KPI reporting, audit support, and supplier risk management activities.

Working collaboratively with Global Quality, Technical Operations, Supply Chain, Regulatory Affairs, and external suppliers, this position helps maintain a robust supplier quality framework aligned with global GMP, GDP, and applicable regulatory requirements.

Responsibilities

• Serve as the primary Quality representative for assigned suppliers, including CMOs, CDMOs, laboratories, packaging suppliers, and other GMP service providers.
• Participate in supplier governance meetings, Joint Steering Committees, and Business Review Meetings by preparing and presenting supplier quality performance data.
• Build collaborative working relationships with supplier quality personnel to facilitate timely communication, issue resolution, and continuous improvement.
• Identify and escalate supplier quality concerns, performance risks, and compliance issues to the Senior Manager with recommended actions.
• Collect, maintain, and analyze Global Supplier Quality metrics and key performance indicators.
• Develop and maintain supplier performance dashboards and scorecards supporting routine business reviews.
• Prepare recurring supplier performance reports, trend analyses, and management presentations.
• Monitor supplier performance data for emerging risks and support implementation of approved mitigation activities.
• Support the planning, coordination, and execution of supplier audits for API manufacturers, drug product CMOs, packaging suppliers, and contract laboratories.
• Monitor supplier CAPAs and follow up to ensure timely closure.
• Assist with drafting, revising, and maintaining supplier Quality Agreements.
• Support supplier qualification and ongoing supplier risk assessment activities.
• Serve as a functional user of TrackWise Digital supplier quality modules, maintaining supplier profiles, audit records, deviations, CAPAs, and supplier performance documentation.
• Ensure supplier quality records remain accurate, complete, and inspection-ready.
• Identify opportunities to improve supplier quality processes, reporting, and system utilization.

Requirements

• Bachelor's degree in a scientific, engineering, or health-related discipline (e.g., Chemistry, Biology, Pharmacy, Engineering) is required.
• Minimum of 3 years of progressive experience within the pharmaceutical, biotechnology, or medical device industry, with experience in Quality Assurance, Supplier Quality, External Manufacturing Quality, or CMO Management.
• Previous experience supporting supplier quality programs, supplier audits, quality systems, or external manufacturing operations is preferred.

Skills

• Experience using TrackWise Digital or comparable electronic Quality Management Systems (eQMS) is required.
• Working knowledge of FDA 21 CFR Parts 210, 211, and 11, EU GMP, EudraLex Volume 4, and applicable ICH guidelines (Q7, Q9, and Q10).
• Experience participating in supplier audits and supporting risk-based supplier management activities.
• Strong analytical ability with experience interpreting supplier quality metrics and identifying performance trends.
• Effective written and verbal communication skills with the ability to prepare clear reports and present findings to cross-functional teams.
• Demonstrated ability to build productive working relationships with internal stakeholders and external suppliers.
• Strong organizational skills and the ability to prioritize multiple assignments while supporting continuous improvement initiatives.

Core Competencies

• Accountability for Results: Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change.
• Strategic Thinking & Problem Solving: Make decisions considering the long-term impact to customers, patients, employees, and the business.
• Patient & Customer Centricity: Maintain an ongoing focus on the needs of our customers and/or key stakeholders.
• Impactful Communication: Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka.
• Respectful Collaboration: Seek and value others’ perspectives and strive for diverse partnerships to enhance work toward common goals.
• Empowered Development: Play an active role in professional development as a business imperative.

Pay

Minimum $107,718.00 - Maximum $161,000.00, plus incentive opportunity. The range shown represents a typical pay range or starting pay for individuals who are hired in the role to perform in the United States. Other elements may be used to determine actual pay such as the candidate’s job experience, specific skills, and comparison to internal incumbents currently in role. Typically, actual pay will be positioned within the established range, rather than at its minimum or maximum.

Benefits

• Comprehensive medical, dental, vision, and prescription drug coverage.
• Company-provided basic life, accidental death & dismemberment, short-term and long-term disability insurance.
• Tuition reimbursement and student loan assistance.
• A generous 401(k) match.
• Flexible time off, paid holidays, and paid leave programs.
• Other company-provided benefits.