Manager, Global Helpdesk

Responsibilities

• Lead a team to implement robust IT asset inventory systems and audits
• Manage partnerships with hardware vendors to align resource planning with hiring
• Direct operations for secure hardware reclamation and data sanitization
• Ensure compliance with security benchmarks across global endpoints and devices
• Oversee workflows for 24/7 HR lifecycle support and sensitive data archiving
• Design systems for SaaS provisioning and integrations, maintaining access control
• Transition helpdesk to provide 24/7 support while optimizing performance metrics

Qualifications

• 6+ years in IT Operations or Helpdesk Management in MacOS/Windows/Linux environments
• Deep expertise in Jira, MDM solutions, Apple Business Manager, and GSuite/Microsoft Administration
• Proven ability to automate workflows connecting HRIS to IT provisioning tools
• Strong communication skills for translating complex security requirements
• Flexibility to manage support teams covering wide time zones and emergency coverage

Benefits

• Comprehensive medical, dental, and vision plans
• Matching 401(k) contributions
• Unlimited PTO and paid holidays
• Parental/adoption leave
• Legal insurance and home technology stipend