Manager, Global Education & Client Experience

Key Responsibilities

• Develop and deliver education programs supporting product launches, skincare expertise, luxury selling, brand storytelling, client experience, and retail execution.
• Create engaging curricula and learning tools including facilitator guides, training presentations, digital learning, videos, how-to guides, selling guides, and client consultation resources.
• Apply adult and experiential learning principles to create engaging and effective education experiences.
• Maintain and evolve education content based on business priorities, product launches, retail needs, learner feedback, and client expectations.

Qualifications

• Bachelor’s degree and 5+ years of relevant experience, including experience in beauty, skincare, luxury, or retail; luxury department-store experience, particularly in international markets, strongly preferred.
• Experience developing and delivering education for field sales teams, Beauty Advisors, and/or retail partners, including product knowledge, skincare application, consultation, selling behaviors, and client experience.
• Experience developing luxury selling and service tools, client service protocols, consultation methodologies, or elevated retail experiences, ideally within a department-store environment.
• Experience creating education tools including playbooks, toolkits, selling guides, facilitator guides, and digital learning content.
• Strong facilitation, presentation, communication, and relationship-building skills.
• Proficiency in Articulate and familiarity with LMS platforms and digital learning technologies; visual/presentation design skills are a plus.
• Strong project management and cross-functional collaboration skills, with the ability to work effectively across global time zones.
• Licensed Esthetician or professional skincare background is a plus.